Business Analytics Manager

PNC•Strongsville, OH

3d•$100,100 - $223,080•Onsite

About The Position

The Business Analytics Manager leads a team responsible for enterprise reporting and performance insights supporting PNC’s Enterprise Change Office. The role owns the intake, prioritization, planning, and execution oversight of the team’s reporting portfolio, balancing team capacity with stakeholder expectations and delivery commitments. The manager partners with business leaders, serves as the primary point of contact and escalation leader for reporting initiatives, and drives continuous improvement in reporting delivery processes. The role also supports implementation of the analytics organization’s operating model, develops analytical talent and business knowledge across the team, and advances reporting capabilities to support strategic decision-making across the enterprise. The manager leads the development, implementation, and support of business analytics initiatives and projects, and leads Business Analytics Consultants, with the possibility of managing managers. The position is based in Pittsburgh, PA; Strongsville, OH; or New York City, NY, and PNC describes itself as an in-office company.

Requirements

Bachelor’s degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically, 5 or more years of industry-relevant experience.
Typically, at least 3 years of prior management experience.
Knowledge and skills appropriate to the role, including analytical thinking, business analytics, decision-making and critical thinking, effective communications, emerging technologies, and organizational savvy.
Experience developing in a visual analytics tool such as Power BI or Tableau.
Customer focus and the ability to make customer needs and satisfaction primary considerations in business decisions.
Ability to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.
No required certifications or licenses.
Employment visa sponsorship and STEM OPT participation are not provided for this position.

Nice To Haves

Experience with ETL tools, data management, querying tools and languages, and technical project management is strongly preferred.
Preferred skills include business intelligence, concept development, data-driven decision-making, data integration, market research, performance metrics, qualitative research, and strategic planning.

Responsibilities

Lead a team responsible for designing, developing, delivering, and supporting enterprise reporting and analytics solutions.
Establish and manage reporting intake, demand management, and prioritization processes aligned with strategic objectives.
Maintain the reporting portfolio roadmap and oversee projects, enhancements, and ongoing support activities.
Manage team capacity, workload distribution, and resource planning to support effective, sustainable delivery.
Facilitate project intake, requirements review, assignment, timeline management, and delivery tracking across the reporting portfolio.
Serve as the primary point of contact and escalation leader for reporting initiatives; resolve issues and manage stakeholder expectations.
Monitor portfolio health, delivery performance, risks, dependencies, and resource utilization, and provide visibility to senior leadership.
Partner with organizational leadership to implement and improve the reporting team’s operating model, governance, and delivery practices.
Develop team members through coaching, performance management, career planning, and growth opportunities.
Build business acumen and domain knowledge across the team to improve the quality of insights and recommendations.
Improve reporting processes, operational efficiency, stakeholder engagement, and service delivery.
Manage the development, implementation, and support of business analytics initiatives and projects.
Identify, size, plan, and prioritize opportunities to improve processes or performance through analytics.
Assess the scope and resources required for analytics projects.
Manage and communicate key performance metrics and operational challenges.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.