Business Analytics Analyst III

GEICO•Richardson, TX

2d•Hybrid

About The Position

GEICO's Customer Engagement & Innovation team is seeking a dedicated, analytical, and detail-oriented professional to help drive customer-focused insights and operational excellence. In this role, you will analyze customer and business trends, identify opportunities for improvement, and deliver data-driven recommendations that enhance customer experience. Our team is focused on modernizing business processes, optimizing customer journeys, and developing innovative solutions that improve efficiency, service quality, and customer satisfaction. Success in this role requires strong analytical skills, a problem-solving mindset, and the ability to translate complex data into actionable business recommendations. This is an opportunity to play a meaningful role in shaping the future of customer engagement at GEICO. You'll work with cross-functional partners, leverage modern analytics tools, and help deliver insights that directly influence customer experience, operational efficiency, and business outcomes.

Requirements

Experience working as an Analyst or in a similar analytical role within an insurance organization.
Strong organizational, time management, and prioritization skills.
Demonstrated ability to solve business problems and produce high-quality work products.
Ability to work effectively both independently and within a team environment
Strong multitasking and organizational skills
Ability to learn and apply large amounts of technical and procedural information
Strong verbal and written communication skills
5+ years of relevant work experience preferred
Advanced proficiency with: Power BI
Advanced proficiency with: SharePoint
Advanced proficiency with: Microsoft Excel
Advanced proficiency with: Microsoft Office Suite

Nice To Haves

Experience with: SQL
Experience with: SAS
Experience with: Oracle
Experience with: Snowflake

Responsibilities

Query databases and extract requested data and information.
Partner with the Customer Experience team to support strategic goals and business objectives.
Participate in process improvement initiatives and identify opportunities to streamline operations through automation and innovation.
Analyze business performance results and prepare summaries and insights for leadership.
Prioritize, monitor, and manage multiple requests and projects while meeting deadlines.
Monitor customer and operational trends and regularly communicate findings to Customer Experience leadership.
Develop, maintain, and enhance reports, dashboards, and analytical tools that support operational and management objectives.