Business Analyst III

Fairfax County•Fairfax (Ej32), VA

18h

About The Position

This position serves as lead software system administrator for department information systems. The Business Analyst III develops plans and solutions to satisfy user requirements, investigates complex system problems, formulates corrective procedures, and coordinates resolutions with Department of Information Technology staff, county management, and vendors. The role contributes to departmental IT strategies, allocates and supervises resources for operations and system development, maintains agency data integrity, authorizes user access, and coordinates compliance with IT security policies. The position works under the general supervision of a Business Analyst IV. The role designs, develops, and maintains complex applications, integrations, and process automations across Microsoft Power Platform, Dynamics 365, SharePoint Online (GCC), and Nintex Cloud. It leads architectural design activities and modernization initiatives, and oversees UAT plans and technical standards. Duties also include system administration, user support and training, project planning, performance analysis, technology evaluation, and coordination with agency and county IT stakeholders. The salary offer will not exceed the midpoint of the salary range, $122,052.53. The appointee must complete a criminal background check and credit check to the satisfaction of the employer. Selection is by panel interview. Fairfax County encourages candidates who are bilingual in English and another language to apply. Reasonable accommodations are available during application and interview processes.

Requirements

Bachelor's degree in business, computer science, or a field related to the department where IT services are used, plus four years of experience analyzing business processes and/or developing or maintaining the main business system, technical platform, or a related system; equivalent combinations of education, experience, and training may qualify.
Must complete a criminal background check and credit check to the satisfaction of the employer.
Considerable knowledge of interdepartmental and/or county-wide processes, procedures, and requirements related to personnel, finance, and budgeting.
Considerable knowledge of information technology software, hardware, and network communication technology capabilities.
Considerable knowledge of computer platforms in centralized, distributed, client-server, and stand-alone environments.
Considerable knowledge of methods and techniques for analyzing and evaluating business operations.
Knowledge of project management methods, practices, and techniques.
Ability to analyze administrative processes and procedures for automation.
Ability to research new information technology, train employees in hardware and software use, and prepare user manuals.
Ability to explain technical terminology in terms understandable to management and employees.
Ability to establish and maintain effective business relationships.

Nice To Haves

Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical department staff.
Ability to work collaboratively in a team framework involving outside agency and contract staff.
Experience managing IT projects and working independently in a dynamic environment.
Excellent time management skills and attention to detail.
Keeps abreast of IT and data analytics trends.
Experience with information systems, process redesign, process improvement, and managing and implementing all phases of the system development life cycle.
Experience developing Microsoft Platform or Dynamics 365 applications.
Experience designing or validating solution architectures against business, performance, and security requirements.
Ability to develop end-to-end solutions involving architecture, data structures, process flows, integration models, and security configurations.
Ability to translate complex business and functional requirements into clear tasks and executable work items.
Experience documenting business and system requirements, processes, workflows, and test plans.
Proficiency administering SharePoint Online sites, pages, lists, and document libraries.
Proficiency with web development and database query languages such as JavaScript, SQL, CSS, and HTML.
Experience developing system integrations using APIs, web services, ETL tools, and structured data formats.
Bilingual ability in English and another language is encouraged.

Responsibilities

Develop plans and solutions to satisfy user requirements.
Identify and investigate complex system problems, formulate corrective procedures, and coordinate resolution.
Coordinate with DIT staff, county management, vendors, agencies, and technical staff on system-related issues and priorities.
Contribute to departmental strategies for future IT business needs and allocate and supervise resources for operations and system development.
Ensure agency data currency and integrity, authorize agency user access, and coordinate compliance with IT security policies.
Design, develop, and maintain complex applications, integrations, and process automations across Microsoft Power Platform, Dynamics 365, SharePoint Online (GCC), and Nintex Cloud.
Lead high-level architectural design activities and modernization initiatives.
Oversee creation and maintenance of UAT plans and technical standards.
Identify and test system enhancements; monitor system performance and analyze efficient and effective system operation.
Define and maintain system administration documentation; organize and direct system user groups.
Develop conceptual approaches, strategic plans, priorities, and timetables for system-related projects and requirements.
Evaluate and prioritize requests for new requirements, modifications, and enhancements to existing systems.
Oversee user acceptance testing and evaluate new technology for applicability and effectiveness.
Provide system user assistance, technical support, training, user manuals, and technical briefings.
Act as an intermediary between users and technical staff to resolve problems.
Generate reports for special agency needs and participate in developing user training materials.
Attend technology training and industry events, stay abreast of technology changes, serve on committees and task forces, and undertake special projects as assigned.
May supervise other employees on a recurring or project basis.