Business Analyst III

Tulane University•New Orleans, LA

11h

About The Position

The Business Analyst serves as a lead functional resource for the school’s Slate CRM environment and related communications workflows. The role independently manages complex user support, troubleshooting, campaign execution, reporting requests, process improvements, and selected system enhancements in support of enrollment and school communications objectives. The Business Analyst owns assigned CRM projects and process improvement efforts from requirements gathering through testing, implementation, launch, and post-launch support. Working with limited oversight and in partnership with the Academic Analytics Manager, the position exercises independent judgment in resolving difficult system, data, and workflow issues; translates business needs into effective CRM configurations, workflows, reports, dashboards, and user practices; recommends and implements approved improvements; and provides guidance and training to users.

Requirements

Bachelor’s degree.
Four years of progressive professional experience in data analysis, CRM administration, system configuration, reporting, technical administration, customer support, communications operations, or related work in an enrollment-focused, higher education, or similarly complex environment.
Experience with CRM systems, enrollment technologies, data management, reporting tools, and/or email communications platforms.
Ability to independently analyze and resolve complex CRM, data, system, and workflow issues.
Ability to manage projects or major assignments with limited oversight.
Ability to gather and evaluate business requirements and translate user needs into effective technical or operational solutions.
Ability to recommend, implement, document, and maintain process and system improvements.
Ability to influence stakeholders and guide users in adopting improved practices.
Ability to evaluate data flows and improve data integrity and consistency.
Excellent verbal and written communication skills.

Nice To Haves

Experience serving as a subject-matter expert or lead functional resource for Slate in a higher education environment.
Experience supporting Slate Deliver campaigns, audience segmentation, and related communications workflows.
Experience with SQL, query-building tools, APIs, file-based integrations, and/or HTML/CSS.
Experience designing and optimizing multi-step communication journeys, including segmentation, branching logic, triggers, testing, and performance analysis.
Experience developing reports, dashboards, or analytical outputs and supporting data flow and issue resolution across CRM and related enterprise systems.

Responsibilities

Independently analyze and resolve difficult and complex CRM, data, system, and workflow issues affecting multiple users or functional areas.
Manage projects or major assignments with limited oversight, including prioritization, requirements gathering, stakeholder coordination, testing, implementation, issue resolution, and post-launch support.
Serve as a functional or technical subject-matter resource for users, stakeholders, or project teams.
Manage work independently from intake or requirements gathering through resolution, implementation, and follow-up support.
Translate business needs into CRM configurations, queries, reports, dashboards, workflow changes, or operational solutions.
Gather and evaluate business requirements and translate user needs into effective CRM configurations, workflows, reports, dashboards, queries, or operational processes.
Recommend, implement, document, and maintain improvements to CRM processes, standards, workflows, and operating procedures.
Influence users and stakeholders regarding CRM-related policies, practices, procedures, and adoption of improved processes.
Coach, train, and provide guidance to staff users and less experienced team members on system functionality, best practices, and documentation standards.
Evaluate data flows, identify discrepancies across systems, and implement solutions that improve data integrity, consistency, and downstream reporting.
Provide support to technical and non-technical users using excellent verbal and written communication skills.