Business Analyst, AIS, Business Analytics

Tulane University•New Orleans, LA

About The Position

The Business Analyst, AIS, Business Analytics collaborates with departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. The role works closely with project managers, developers, and stakeholders to meet business data and reporting needs and support successful project delivery. It independently documents user requirements and converts them into specifications that AIS programmers can implement. The position identifies opportunities for process improvement, researches and recommends solutions to enhance operational efficiency and effectiveness, and communicates results to varied audiences through summary reports, dashboards, and interactive online data displays built in Advancement’s Quest CRM (an Affiniquest CRM built in Salesforce) or integrated solutions.

Requirements

Bachelor's degree.
Three years of experience as a Business Analyst or in a similar role supporting technology solutions.
An appropriate combination of relevant education, experience, and/or certifications may be considered.
Proficiency in requirements-gathering techniques, process modeling, and documentation.
Experience translating business needs into formal requirements.
Ability to multitask across diverse user groups.
Strong analytical, critical-thinking, and problem-solving abilities.
Experience establishing, documenting, and maintaining procedures and processes, and creating functional and technical documentation.
Strong organizational and time-management skills, including the ability to manage multiple demands or projects simultaneously.
Familiarity with project management methodologies and the software development life cycle.
Strong presentation and negotiation skills.

Nice To Haves

Experience documenting workflows and business processes.
Experience creating dashboards using data visualization tools.
Ability to perform cost/benefit analyses of user requirements and proposed technical solutions.
Experience in a fundraising, nonprofit, or higher education environment.
Business Analysis certification, such as CBAOP or CCBA.
Experience with an Affiniquest CRM built in Salesforce or Salesforce.

Responsibilities

Collaborate with business stakeholders to understand their needs, objectives, and challenges.
Independently elicit, document, and analyze business requirements, complex processes, and workflows.
Translate business requirements into clear functional specifications for technical teams.
Serve as a liaison between business stakeholders and technology teams.
Communicate technical findings, recommendations, and project updates to technical and non-technical audiences.
Collaborate with technology teams to develop strategies and design solutions that meet business needs.
Propose practical and innovative solutions to business challenges and ensure proposed solutions align with organizational goals and technological capabilities.
Collaborate with project managers to define project scope, objectives, and deliverables.
Coordinate project planning, estimation, and resource allocation.
Monitor project progress and identify potential risks or deviations from plans.
Identify opportunities for process optimization and efficiency improvement; recommend and assist with implementing process improvements.
Participate in system testing, user acceptance testing, and validation testing of implemented solutions.
Create business requirements, process flows, use cases, user stories, and other documentation and reports as needed.
Maintain accurate, up-to-date project documentation throughout the project lifecycle.
Disseminate results through summary reports, dashboards, and interactive online data displays.