AfroTech 2026 Business Analyst

AXON•Chicago, IL

5d•Remote

About The Position

Axon’s Business Analysts serve as trusted advisors who bridge customer vision and technology. They partner with public safety agencies to understand operational needs, design solutions, and configure software that supports mission-critical work. As members of collaborative, cross-functional deployment teams, they help deliver successful implementations across Axon’s public safety SaaS platform. The role offers consultative customer-partner and technical-builder tracks, with opportunities to solve meaningful problems, work directly with customers, and support agencies protecting their communities. The position is remote from Dallas/Fort Worth, Chicago, Saint Paul/Minneapolis, Albany, Philadelphia, or Fairfax, with travel of up to 60%. It reports to the Manager, Business Analysis. Applicants through this posting must be registered attendees of AfroTech 2026. Axon describes itself as a mission-driven company focused on protecting life and addressing safety and justice issues through devices and cloud software. The company emphasizes collaboration, diverse perspectives, ownership, and meaningful work.

Requirements

Bachelor’s degree in Business, Operations, Computer Science, or Engineering, or equivalent.
2–3+ years of relevant SaaS implementation experience.
Experience working with or in law enforcement.
Experience managing process improvement or facilitating change management among teams.
Demonstrated outcome-driven thinking and ability to make difficult tradeoff assessments.
Self-starter who thrives on problem-solving and embraces ambiguity.
Willingness to collaborate and drive company-wide initiatives across multiple departments.
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Nice To Haves

Technical delivery experience and/or knowledge of a coding language.

Responsibilities

Collaborate with customers to configure systems that achieve business outcomes.
Capture customer needs and desired outcomes and document business processes, including user stories, workflows, and functional requirements.
Discover complex business requirements, provide structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
Assess the impact and feasibility of proposed solutions, evaluate alternatives, and deliver solutions that achieve agency outcomes.
Design, administer, and document functional and user acceptance tests and training.
Translate complex business requirements into quality technical configurations.
Apply Axon best practices to software configurations, troubleshoot technical challenges, and ensure continuity in environment structure.