AfroTech 2026 Senior Technical Support Representative

AXON • Boston, GA

5d • Onsite

About The Position

The Technical Support Representative provides first-class technical support to Axon customers through multiple communication channels, which may include email and phone. This customer-focused role provides technical support for hardware and software and is responsible for meeting or exceeding performance and quality goals. The position is onsite four days a week at Axon’s Boston, Massachusetts; Scottsdale, Arizona; or Atlanta, Georgia office, and requires weekend availability. The role reports to the Manager of Technical Support.

The opportunity is reserved for registered 2026 AfroTech attendees applying through Axon’s AfroTech recruiting experience. The representative troubleshoots customer issues involving Axon products, software, networking, training, device returns, and related questions; builds product and policy expertise; and identifies bugs, trends, and opportunities to improve processes and performance.

Requirements

• At least 1 year of technical support experience supporting software, hardware, web-based solutions, or e-commerce platforms.
• Excellent verbal and written communication skills.
• Passion for helping people and solving problems.
• Proficiency with Windows operating systems, mobile devices, and cloud-based solutions.
• Strong analytical and troubleshooting skills.
• Proficiency with Microsoft Office.
• Ability to communicate at an appropriate technical level with clients who have varying levels of IT knowledge and skill.
• Self-driven, able to work independently, and proactive in identifying team needs and solutions.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
• Must be a registered 2026 AfroTech attendee to apply through this posting.
• Must be available to work weekends.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• Fluency in multiple languages.

Responsibilities

• Provide first-class technical support to Axon customers through multiple channels, which may include email and phone.
• Troubleshoot and resolve issues involving general product knowledge, networking, training, software downloads, installation, registration and performance, damaged-device returns, and other Axon-related questions.
• Build and maintain subject matter expertise in Axon products, solutions, and policies.
• Assist customers using problem-solving skills and empathy.
• Report bugs and trends to the appropriate stakeholders.
• Provide process and performance improvement suggestions to the manager.

Benefits

• Competitive salary and 401(k) with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, dental, and vision plans.
• Fitness programs.
• Emotional and mental wellness support.
• Learning and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed