AfroTech 2026 Senior Technical Support Representative
About The Position
Axon is hiring a Senior Technical Support Representative to provide first-class technical support to customers through communication channels that may include email and phone. This customer-focused role supports hardware- and software-related products and is responsible for meeting or exceeding performance and quality goals. The position is onsite four days a week at Axon’s Boston, Massachusetts; Scottsdale, Arizona; or Atlanta, Georgia office, and requires weekend availability. The role reports to the Manager of Technical Support. The opportunity is reserved for registered 2026 AfroTech attendees applying through Axon’s AfroTech recruiting experience. The representative troubleshoots customer issues, develops expertise in Axon products and policies, helps customers with empathy, and shares bugs, trends, and process-improvement suggestions with stakeholders and their manager.
Requirements
- At least 1 year of technical support experience supporting software, hardware, web-based solutions, or e-commerce platforms.
- Excellent verbal and written communication skills.
- Passion for helping people and solving problems.
- Proficiency with Windows operating systems, mobile devices, and cloud-based solutions.
- Strong analytical and troubleshooting skills.
- Proficiency with Microsoft Office.
- Ability to communicate technical information appropriately to clients with varying levels of IT knowledge and skill.
- Self-driven, able to work independently, and proactive in identifying team needs and solutions.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
- Must be attending AfroTech 2026 and be a registered attendee to apply through this posting.
- Must be available to work weekends.
- Must work onsite four days a week at the Boston, Scottsdale, or Atlanta office.
Nice To Haves
- Bachelor’s degree or equivalent work experience.
- Fluency in multiple languages.
Responsibilities
- Troubleshoot and resolve issues involving product knowledge, networking, training, software download, installation, registration and performance, damaged-device returns, and other Axon-related questions.
- Build and maintain subject matter expertise in Axon products, solutions, and policies.
- Assist customers using problem-solving skills and customer empathy.
- Report bugs and trends to relevant stakeholders.
- Share process and performance improvement suggestions with the manager.
Benefits
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical plans
- Dental plans
- Vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
