Business Analyst - Salesforce Certified

Nys Oasas • Albany, NY

1d • Hybrid

About The Position

The Expert Business Analyst will work with agency unit stakeholders to document and understand existing business processes, particularly those related to compliance with applicable regulations and mandated reporting to the state or SAMHSA. The role will define To-Be requirements and processes to support the design and development of new critical infrastructure aligned with the agency’s technology roadmap.

The position involves leading JAD sessions, interviewing stakeholders, and working across bureaus and units to understand mission-critical business processes. It is a 30-month contract role based in Albany, New York, with an in-person interview and a work model requiring 50% office attendance per week, with 0–50% telecommuting.

Requirements

• At least 84 months of experience eliciting and analyzing stakeholder business needs using varied analysis techniques and converting them into verified and validated functional and non-functional requirements, including report requirements and business rules.
• At least 72 months of experience managing requirements throughout the requirements management lifecycle, including creating and executing a requirements management plan, maintaining a requirements traceability matrix, establishing requirements baselines, and managing requirements change control.
• Salesforce Certified Business Analyst certification or Salesforce Administrator/Developer certification.
• Bachelor’s degree in business intelligence, information science, criminal justice, health science, computer science, mathematics, or business/public administration.
• At least 60 months of experience creating test plans and test cases and working with users on User Acceptance Testing.
• At least 84 months of experience creating and maintaining software development artifacts to communicate requirements and end-user documentation, including business cases, BRDs, use cases, report mockups, wireframes, flow diagrams, context diagrams, textual use cases, swim lane diagrams, report specifications, user interface specifications, and non-functional requirements specifications.
• At least 84 months of experience facilitating requirements workshops, such as JAD sessions and structured walkthroughs.

Responsibilities

• Lead JAD sessions for As-Is/To-Be business processes and use cases.
• Interview stakeholders to document requirements for existing and new critical infrastructure projects.
• Work across all bureaus and units to understand mission-critical business processes.
• Elicit and analyze stakeholder business needs and convert them into verified and validated functional and non-functional requirements.
• Manage requirements through the requirements management lifecycle, including planning, traceability, baselines, and change control.
• Create test plans and test cases and work with users on User Acceptance Testing.
• Create and maintain software development and end-user documentation, including business cases, BRDs, use cases, report mockups, wireframes, flow diagrams, context diagrams, swim lane diagrams, report specifications, user interface specifications, and non-functional requirements specifications.
• Facilitate requirements workshops, including JAD sessions and structured walkthroughs.

What This Job Offers

• Career Level: Senior