Software Analyst - Salesforce Certified

Nys Oasas • Albany, NY

1d • Onsite

About The Position

The Expert Software Analyst will work with agency unit stakeholders to document and understand existing business processes, particularly those related to compliance with applicable regulations and mandated reporting to the state or SAMHSA. The role will define To-Be requirements and processes to support the design and development of new applications aligned with the agency’s technology roadmap.

The position requires working across bureaus and units to understand mission-critical business processes, eliciting and documenting stakeholder needs, and translating those needs into validated requirements and software development artifacts. The analyst will also support testing activities and manage requirements throughout their lifecycle.

Requirements

• At least 84 months of experience eliciting and analyzing stakeholder business needs using techniques such as JAD sessions, requirements elicitation sessions, interviews, user stories, As-Is and To-Be documents and diagrams, and converting these into verified and validated functional and non-functional requirements.
• At least 84 months of experience creating and maintaining software development artifacts, including context diagrams, textual use cases, swim lane diagrams, report specifications, wireframes, user interface specifications, and non-functional requirements specifications.
• At least 84 months of experience facilitating requirements workshops, JAD sessions, and structured walkthroughs, using effective communication to ensure requirements are understood, conveyed, and met.
• At least 72 months of experience creating test plans and cases, managing defects with development teams, and working with users on User Acceptance Testing.
• At least 72 months of experience managing requirements throughout the Requirements Management Lifecycle, including creating and executing a Requirements Management Plan, requirements traceability, establishing requirements baselines, and managing requirements change control.
• At least 36 months of experience working on healthcare applications, including areas such as patient records, billing and finance, or human resources.
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Software Engineering.
• At least 24 months of experience with Salesforce OmniStudio and Public Sector solutions.
• Salesforce Certified Business Analyst or Salesforce Administrator/Developer certification.

Responsibilities

• Lead JAD sessions for As-Is and To-Be business processes and use cases.
• Interview stakeholders to document requirements for existing and new applications.
• Work across bureaus and units to understand mission-critical business processes.
• Create test plans and test cases, manage defects with development teams, and work with users on User Acceptance Testing.
• Manage requirements throughout the Requirements Management Lifecycle, including requirements plans, traceability, baselines, and change control.

What This Job Offers

• Career Level: Senior