Business Analyst (US East Coast)

IRIS

1d • $55,000 - $70,000

About The Position

The Business Analyst will work directly with the Senior Director of Program Management across strategy and market research, business operations, and customer renewal programs. This generalist role calls for someone comfortable moving between big-picture analysis and hands-on execution, with meaningful responsibility from the start. It is positioned as an entry point for someone early in their career seeking broad exposure to how a global software business operates.

IRIS Software Group is a privately held software company serving businesses, schools, and accountancy firms. IRIS Global Software provides accountancy and human capital management (HCM) software to businesses and accounting firms across the Americas. As the Americas business grows, the company is building a team to support strategic growth and operational excellence.

Requirements

• Bachelor's degree or equivalent, preferably in business, economics, finance, or a related field.
• 1 to 3 years of experience in business analysis, strategy, operations, or consulting.
• Strong analytical and research skills, with the ability to draw structured conclusions from data.
• Clear written and verbal communication skills, including presenting to senior audiences.
• Solid working knowledge of Excel and PowerPoint.
• High attention to detail and good organizational habits.
• Ability to work independently in an environment where priorities shift.
• Genuine interest in the software industry and how technology businesses grow.

Nice To Haves

• Experience with Salesforce or a similar CRM platform.
• Familiarity with AI productivity tools such as Copilot, ChatGPT, or Claude.
• Background in SaaS, enterprise software, or B2B technology.
• Experience supporting customer success, renewals, or account management teams.
• Some exposure to financial modelling or P&L analysis.

Responsibilities

• Support development of the Americas go-to-market strategy, including market sizing, competitive analysis, and opportunity identification.
• Research market trends, competitor activity, and customer segments, and turn findings into briefings and presentations for senior stakeholders.
• Build and maintain a competitive intelligence tracker covering key players in HCM and accountancy software markets.
• Help prepare materials for leadership reviews and strategic planning cycles.
• Work on ad hoc strategic projects as business priorities shift.
• Support the design and upkeep of program trackers, ensuring Americas priorities have clear owners, milestones, and status visibility.
• Identify operational inefficiencies and contribute to process improvement across the Americas team.
• Help coordinate cross-functional projects, track actions, and keep workstreams on schedule.
• Analyze business performance data and identify insights to support day-to-day decision-making.
• Contribute to the team's AI agenda by evaluating tools, identifying use cases, and helping embed AI-powered workflows.
• Support the management and tracking of customer renewal pipelines across the Americas, working alongside Customer Success.
• Analyze renewal data to identify at-risk accounts, trends, and areas for improvement.
• Help build and maintain renewal dashboards and reporting in Salesforce.
• Assist in preparing renewal review materials and supporting customer-facing program governance.

Benefits

• Continuous learning and career development opportunities.
• A culture that celebrates diversity and empowers every individual.
• Great Place to Work® certified employer with a stated commitment to well-being, inclusion, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level