Business Analyst

Turning Point Global Solutions•Baltimore, MD

12d•Hybrid

About The Position

Turning Point Global Solutions is seeking a Business Analyst to assess, develop, enhance, and implement technology solutions supporting County agencies. The position primarily focuses on analyzing, improving, and implementing Public Safety systems and business processes. The Business Analyst works with technical and business stakeholders to translate client needs into system requirements and designs, support integrations, guide implementation, and improve agency processes. The role is hybrid in Baltimore, Maryland.

Requirements

Bachelor’s degree in Business, Computer Science, or a closely related field.
At least 5 years of experience in systems analysis, change management, project management, or a related role.
Demonstrated experience as a primary technical resource in public safety implementations and post-production environments.
In-depth knowledge of principles and practices for planning, developing, implementing, and maintaining computer information systems.
Strong understanding of methods and techniques for analyzing and evaluating business operations for automation.
Ability to assess the feasibility, suitability, and strategic fit of information technology projects.
Strong analytical and problem-solving skills, business process fluency, and ability to analyze complex business problems and opportunities at both high and detailed levels.
Exceptional written and oral communication skills when working with internal stakeholders, external clients, and vendors.
Ability to produce clear, precise technical documentation for diverse audiences, including design documents, business requirements, functional specifications, test plans, and scripts.
Strong interpersonal skills and ability to collaborate effectively in teams and maintain positive professional relationships.

Nice To Haves

Experience working for a government entity.
At least 5 years of experience with Public Safety projects.

Responsibilities

Develop functional and non-functional system requirements from documented business requirements.
Work with development staff and vendors to create prototype designs for medium- to large-risk projects.
Create unit and system testing scripts based on functional requirements.
Facilitate user acceptance testing as required.
Assess and recommend process improvements and technology solutions for County agencies.
Capture, consolidate, and communicate information from Subject Matter Experts.
Lead high-level software design and integration in partnership with business users, project managers, and application developers.
Analyze business processes and data flows to develop system designs, delivery roadmaps, and integrations with other systems.
Analyze County systems, operations, and procedures; define system requirements with County users, resolve problems, and translate client requirements into detailed system design documents.
Perform full life-cycle system development, assess business opportunities, define problems, and identify business solutions.
Provide advice, consultation, and technical assistance to County agencies during project implementation.
Pursue innovative initiatives and improvements to current processes.
Gather and document business requirements for break/fix change requests.
Support internal and external integrations, including design, testing, and troubleshooting.
Provide metrics on reporting, system performance, and process control.
Participate in or conduct user training when needed.