Business Analyst
About The Position
The Business Analyst identifies organizational needs, analyzes processes, and delivers data-driven insights to support strategic objectives. The role collaborates with management, clients, technical teams, and external partners to gather and document requirements, map workflows, analyze data, and recommend solutions that improve efficiency, productivity, and business performance. It also develops and maintains automated document templates and workflows by translating business rules into scalable document-generation solutions. The Business Analyst supports system and process optimization, solution design and implementation, testing and quality assurance, user acceptance testing, project coordination, and stakeholder communication. The role is expected to produce accurate documentation and deliverables on schedule, maintain data integrity, communicate proactively, identify risks, and contribute to continuous improvement.
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field, or equivalent practical experience.
- Minimum 2–3 years of experience as a Business Analyst.
- Hands-on background with case management systems or enterprise applications.
- Experience with requirements gathering, process mapping, and data analysis.
- Familiarity with Agile methodologies and the Scrum framework.
- Experience developing and maintaining automated document templates using document automation and assembly platforms.
- Practical experience with conditional logic, variable/data mapping, document assembly, and template testing and troubleshooting.
- Proficiency with document automation and document assembly platforms.
- Working knowledge of SQL, data validation, and technical troubleshooting.
- Understanding of project management principles and practices.
- Proficiency in Microsoft Office Suite, Excel, Visio, SharePoint, and ticketing/project management tools.
- Experience supporting system implementations, testing, and quality assurance.
- Strong analytical and problem-solving capabilities.
- Excellent communication and interpersonal skills, with the ability to collaborate across functions.
- Strong attention to detail and ability to manage multiple priorities.
- Ability to meet the role’s physical requirements, including prolonged sitting and intensive computer use, visual review of data and interfaces, and operation of standard office equipment.
- Occasional travel may be required for client meetings or project support.
Nice To Haves
- Professional certification in business analysis, such as CBAP, CCBA, or PMI-PBA.
Responsibilities
- Collaborate with stakeholders to understand business needs, integration requirements, and system dependencies.
- Elicit and document business requirements, functional specifications, and use cases.
- Conduct workshops, stakeholder interviews, and surveys to validate business and technical needs.
- Analyze system workflows and data exchange processes to identify operational inefficiencies.
- Create process flow diagrams, business process models, and technical documentation.
- Ensure documentation is accurate, thorough, and aligned with organizational objectives.
- Collect and analyze data to identify trends, insights, and opportunities for process improvement.
- Build reports and dashboards to communicate findings to leadership and stakeholders.
- Develop, code, test, and maintain automated document templates using conditional logic, data-driven fields, calculations, and dynamic content.
- Troubleshoot document-generation issues involving templates, data mapping, conditional logic, formatting, and application integrations.
- Partner with technical teams to align solution designs with business goals.
- Support initiatives to optimize business processes, systems, and workflows.
- Assist with test plan creation and execution to ensure solutions meet business requirements.
- Participate in user acceptance testing and coordinate stakeholder validation.
- Help ensure solutions are delivered on time, within scope, and to quality standards.
- Bridge communication between business stakeholders, IT teams, and external partners.
- Communicate project status, issues, and resolutions clearly and consistently.
- Facilitate decision-making to align business needs with system capabilities.
- Support project managers with timeline tracking, resource allocation, and risk management.
- Identify opportunities for process automation and continuous innovation.
- Stay current with industry trends, best practices, and emerging technologies.
- Support solution implementations to maintain long-term alignment with business goals.
- Perform other duties and special projects as assigned by management.
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What This Job Offers
Job Type
Full-time
