Business Analyst

Diaz Anselmo & Assoc. PA•Naperville, IL

10d

About The Position

The Business Analyst identifies organizational needs, analyzes processes, and delivers data-driven insights to help the company achieve its strategic objectives. The role collaborates with management, clients, technical teams, and other stakeholders to gather requirements, document workflows, and recommend solutions that improve efficiency, productivity, and business performance. The Business Analyst also supports the development and maintenance of automated document templates and workflows, translating business rules into reliable, scalable document-generation solutions. The role bridges business stakeholders, IT teams, and external partners, and supports process optimization, solution implementation, testing, and ongoing alignment with business goals.

Requirements

Bachelor’s degree in Business, Information Technology, or a related field, or equivalent practical experience.
Minimum 2–3 years of experience as a Business Analyst.
Hands-on background with case management systems or enterprise applications.
Experience with requirements gathering, process mapping, and data analysis.
Familiarity with Agile methodologies and the Scrum framework.
Experience developing and maintaining automated document templates using document automation and assembly platforms.
Practical experience with conditional logic, variable/data mapping, document assembly, and template testing and troubleshooting.
Proficiency with document automation and document assembly platforms.
Working knowledge of SQL, data validation, and technical troubleshooting.
Understanding of project management principles and practices.
Proficiency in Microsoft Office Suite, Excel, Visio, SharePoint, and ticketing/project management tools.
Experience supporting system implementations, testing, and quality assurance.
Strong analytical and problem-solving capabilities.
Excellent communication and interpersonal skills, with ability to collaborate across functions.
Detail-oriented, with the ability to manage multiple priorities.
Able to meet the physical demands of prolonged sitting and intensive computer use, and to operate standard office equipment.

Nice To Haves

Professional certification in business analysis, such as CBAP, CCBA, or PMI-PBA.
Occasional travel may be required for client meetings or project support.

Responsibilities

Collaborate with stakeholders to understand business needs, integration requirements, and system dependencies.
Elicit and document business requirements, functional specifications, and use cases.
Conduct workshops, stakeholder interviews, and surveys to validate business and technical needs.
Analyze system workflows and data exchange processes to identify operational inefficiencies.
Create process flow diagrams, business process models, and technical documentation, ensuring documentation is accurate and aligned with organizational objectives.
Collect and analyze data to uncover trends, insights, and opportunities for process improvement.
Build reports and dashboards to communicate findings to leadership and stakeholders.
Develop, code, test, and maintain automated document templates with conditional logic, data-driven fields, calculations, and dynamic content.
Troubleshoot document-generation issues involving templates, data mapping, conditional logic, formatting, and application integrations.
Partner with technical teams to align solution designs with business goals.
Support initiatives to optimize business processes, systems, and workflows.
Assist with test plan creation and execution; participate in user acceptance testing and coordinate stakeholder validation.
Ensure solutions are delivered on time, within scope, and to quality standards.
Act as a primary bridge between business stakeholders, IT teams, and external partners; communicate project status, issues, and resolutions.
Facilitate decision-making to align business needs and system capabilities.
Support project managers with timeline tracking, resource allocation, and risk management.
Identify opportunities for process automation and continuous innovation; stay current with industry trends, best practices, and emerging technologies.
Support solution implementations to maintain long-term alignment with business goals.
Perform other duties and special projects as assigned by management.
Deliver accurate, comprehensive, professional documentation and timely deliverables in adherence to project schedules.
Maintain data accuracy and integrity across connected enterprise systems, communicate proactively, and promptly identify and escalate project risks.
Contribute to continuous improvement initiatives.