Business Analyst

Brown & Brown Insurance•Plano, TX

13d

About The Position

Brown & Brown is seeking a Business Analyst to join its team in Plano, Texas. The Business Analyst partners with business and technical stakeholders to elicit, analyze, and manage requirements that support strategic objectives, translating business needs into clear, actionable requirements. The role analyzes processes, workflows, and data to identify gaps and opportunities for improvement, evaluates solution options, and serves as a communication liaison across teams. The Business Analyst coordinates User Acceptance Testing, manages scope and change, and helps ensure delivered solutions align with business goals and deliver measurable value. The position involves facilitating requirements-gathering sessions across Agile and Waterfall methodologies; documenting and managing business and technical requirements; translating requirements into system, technical, and process workflows; and supporting solution design and system integration. The Business Analyst works with business users, technical teams, and external vendors, supports Agile delivery practices and business change management, and defines and monitors KPIs to assess solution effectiveness and promote continuous improvement.

Requirements

Bachelor’s degree in Business, Information Technology, or a related field.
3–5 years of experience in business analysis or a similar position.
Experience working with project tracking tools, such as Azure DevOps.
Experience with requirements-gathering techniques, such as interviews, questionnaires, and user observation.
Ability to build strong relationships and work collaboratively on teams.
Proven experience working with Agile/Scrum and Waterfall methodologies.
Proficiency using Microsoft Office and business applications.
Strong presentation skills and ability to communicate effectively horizontally and vertically across the organization.
Experience using data visualization and process mapping tools, such as Microsoft Visio.
Ability to work independently, with limited required direction and guidance.
Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
Strong problem-solving skills with technology-related issues and complex business scenarios.

Nice To Haves

Experience working with Microsoft Dynamics 365.
Business Analyst certification.

Responsibilities

Lead and facilitate requirements-gathering sessions with business stakeholders using appropriate elicitation techniques across Agile and Waterfall methodologies.
Analyze, document, and manage business and technical requirements, ensuring clarity, traceability, prioritization, and alignment with business objectives.
Translate business requirements into system, technical, and process workflows and diagrams, including current-state and future-state models.
Provide analytical and technical guidance to business stakeholders to support informed decision-making.
Employ Agile delivery practices by working with epics, features, user stories, acceptance criteria, and backlog refinement.
Support solution design and system integration efforts by aligning requirements to system capabilities and existing business operations.
Serve as a liaison between business users, technical teams, and external vendors to ensure shared understanding and timely communication.
Establish relationships with business stakeholders, prioritize requirements, and ensure expectations and needs are fulfilled.
Review and validate requirements and user stories to ensure readiness for development and User Acceptance Testing.
Assist with business change management by supporting adoption, communication, and transition to new processes or systems.
Define, monitor, and analyze KPIs to assess solution effectiveness and support continuous improvement.