Business Analyst Manager

Frank Winston Crum Insurance•Clearwater, FL

12d

About The Position

FrankCrum is seeking a full-time Business Analyst Manager to support the applications used by Frank Winston Crum Insurance. The role leads projects of moderate scope and complexity or serves as a technical advisor to project teams, managing plans, schedules, goals, success criteria, milestones, issues, risks, and decisions. The Business Analyst Manager serves as a liaison between business customers and development teams, gathering and documenting requirements and supporting application design and delivery. The position also monitors project progress, communicates issues and gathers feedback, supports end users through training and technical assistance, follows up with stakeholders to ensure satisfaction, and works with Quality Assurance on testing. The manager guides, mentors, and reviews the work of the Business Analyst team and protects confidential information. FrankCrum is a family-owned business-to-business company founded in 1981, with approximately 500 employees serving more than 4,000 clients throughout the United States. Its headquarters are in Clearwater, Florida. The company highlights its customer-service culture, employee events, community involvement, and recognition as a Tampa Bay Times Top Place to Work for more than 10 years.

Requirements

Bachelor’s degree in business administration, information systems, or a related field; equivalent years of experience may be substituted.
Seven years of experience in a Business Analyst capacity focused in a workers’ compensation insurance business environment.
Five years of insurance business experience, such as underwriting, commercial lines underwriting, business support services, WC or GL UA, or related areas.
Previous experience or exposure to business analysis methodology, process improvement methodology, project and risk management, and industry-related tools.

Nice To Haves

MBA preferred.

Responsibilities

Lead projects of moderate scope and complexity or serve as a technical advisor to project teams.
Develop and manage project plans, schedules, team goals, success criteria, and milestones.
Take ownership of project issues, risks, decisions, and overall project success.
Serve as liaison between business customers and development teams.
Conduct interviews and lead requirements-gathering sessions with business representatives; elicit and document requirements for system development.
Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
Communicate issues to business customers and elicit feedback for application programmers and technology solution providers.
Work with application developers and contractors to analyze and develop conceptual designs of system components.
Provide training and technical support to system end users.
Follow up with internal stakeholders on completed tasks to ensure client satisfaction.
Maintain user confidence and protect operations by keeping information confidential.
Guide, mentor, and review the work of the Business Analyst team.
Work with Quality Assurance to ensure proper testing of system development efforts.

Benefits

Health insurance, with employee-only coverage priced at $25 per month and low-cost family coverage.
Dental and vision insurance.
Short-term disability and term life insurance at no cost to the employee.
Long-term disability and voluntary term life insurance.
Supplemental insurance plans, including accident, critical illness, hospital indemnity, legal services, and pet insurance.
401(k) retirement plan with a 100% match on the first 4% the employee contributes; immediate vesting in the employer match.
Flexible Spending Accounts for medical and dependent-care reimbursement.
Health Savings Account funded by FrankCrum.
Paid time off and holiday pay.
Education Benefit Program up to the IRS maximum allowance.
PTO cash out.
Tickets at Work.
Alero Financial and its credit union benefits program.
Employee and client referral bonus programs.
Disaster Relief Fund for employees.
Subsidized employee cafe at the headquarters.