Business Analyst III, Data Products & Platforms

PBS • Alexandria, VA

11h

About The Position

The Business Analyst III, Data Products & Platforms is responsible for defining, documenting, and managing business requirements for the mbank API layer and microservices connecting mbank with external media metadata sources, specifically EIDR (Entertainment Identifier Registry) and IMDb. The role is the primary liaison among business stakeholders, product managers, data engineers, and software developers, translating business needs into API specifications, integration requirements, and acceptance criteria.

The position owns the integration backlog, monitors the health and quality of data exchanged between mbank and partner services, and supports user acceptance testing and quality efforts. It requires understanding media identifiers and metadata, key business processes and drivers, and the strategies and technologies of the Data Products & Platforms team. The role also supports data governance, metadata standards, lifecycle planning, training, and issue resolution.

Requirements

• 7 years of related experience.
• Experience gathering process requirements for IT systems, including writing user stories and acceptance criteria.
• Experience defining, documenting, or testing REST APIs and microservices, such as OpenAPI/Swagger, Postman, and JSON/XML payloads.
• Experience with data migration, integration, and governance.
• Experience developing support materials, including SOPs and Help Guides.
• Experience tracking risks and changes.
• Bachelor’s degree in a technology-related field.
• Working knowledge of API and microservices architecture, including REST, authentication/authorization, versioning, and rate limiting.
• Ability to read and map data models and payloads across systems and define match, merge, and reconciliation rules.
• Strong understanding of user experience and risk management best practices.
• Skill in business process engineering and information governance.
• Demonstrated knowledge of at least one software development methodology.
• Ability to communicate technical or complex information verbally and in writing to technical and non-technical audiences.
• Ability to manage relationships with external data providers and registries.
• Effective time management and ability to juggle competing priorities and respond effectively to emergency situations.
• Strong leadership skills and drive to innovate.
• Ability to work independently and as part of a team while establishing cooperation, understanding, trust, and credibility.
• Ability to function and adapt to new goals and practices in a dynamic work environment.
• Proactively maintain job-related skills and incorporate knowledge and feedback into work.

Nice To Haves

• Experience with media or entertainment metadata, identifiers, or registries, such as EIDR, IMDb, or EIDR-based title/edition/version models.
• Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).
• Knowledge of Agile/Scrum methodology.

Responsibilities

• Serve as business owner and subject matter expert for the mbank API and microservices integrating mbank with EIDR and IMDb, aligning technical solutions with business strategies across moderately complex to complex processes.
• Gather, analyze, and document business, functional, and non-functional requirements for API endpoints, data mappings, and microservice workflows, including user stories, acceptance criteria, and process flows.
• Define and maintain API specifications and integration documentation, such as OpenAPI/Swagger, Postman collections, data dictionaries, and mapping documents, in partnership with developers and architects.
• Manage the mbank–EIDR integration, including identifier registration, lookup, matching, and reconciliation of titles, editions, and versions; track changes to EIDR schemas, services, and registry rules and assess their impact on mbank.
• Manage the mbank–IMDb integration, including data ingestion, field mapping, match logic, and refresh cadence; monitor licensing, terms of use, and usage constraints with Legal and data owners.
• Build positive relationships with business units, Product Managers, and external data providers; identify and document requirements and serve as the contact for partner-service questions and issues.
• Prioritize business demands, participate in planning and prioritization meetings, and maintain a prioritized backlog of enhancements, defect fixes, report requests, and other integration work aligned with organizational priorities.
• Define data quality rules, validation, and exception-handling requirements; monitor API and microservice performance, error rates, and data discrepancies; coordinate root-cause analysis and resolution.
• Plan and execute user acceptance testing, regression testing, and release validation for API and microservice changes; support deployment, change management, and post-release review.
• Support data governance and metadata standards by documenting identifier crosswalks, authoritative sources, data lineage, and ownership across mbank, EIDR, IMDb, and downstream consumers.
• Collaborate with product and project teams, business partners, IT, and security leaders; often lead planning efforts, manage ambiguity, create accurate effort estimates, and recognize implications of business strategy changes.
• Develop training materials, process documentation, SOPs, and help guides; support and train staff and business partners on mbank data and API capabilities.
• Investigate, resolve, and escalate problems, and serve as an escalation point for others.
• Support the Scrum Master and facilitate all phases of the application lifecycle except development.

Benefits

• Eligibility for discretionary bonuses.
• Medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance options.
• Identity protection program.
• Employee assistance program.
• Financial and retirement savings benefits, including the PBS Retirement Plan 403(b).
• 17 days of paid time off per year.
• 12 days of paid sick time per year.
• Paid parental leave of 60 days (12 weeks).
• 12 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level