Business Analyst III, Data Products & Platforms

PBS • Alexandria, VA

2d • $130,000 - $140,000

About The Position

The Business Analyst III, Data Products & Platforms is responsible for defining, documenting, and managing business requirements for the mbank API layer and the microservices that connect mbank with external media metadata sources, specifically EIDR and IMDb. The role is the primary liaison among business stakeholders, product managers, data engineers, and software developers, translating business needs into API specifications, integration requirements, and acceptance criteria. It owns the integration backlog, monitors the quality and health of data exchanged with partner services, and supports user acceptance testing and quality efforts. The position requires understanding of media identifiers and metadata, business processes and drivers, and the strategies and technologies of the Data Products & Platforms team.

The role serves as business owner and subject matter expert for the mbank API and related integrations; gathers and documents requirements; maintains API and integration documentation; manages EIDR and IMDb integrations; and supports data quality, governance, testing, release validation, training, and issue resolution. It works with business units, product and project teams, IT, security leaders, developers, architects, external data providers, and other stakeholders. The position is regular, full-time, and exempt, and reports to the Director, Product Management.

Requirements

• At least 7 years of related experience.
• Experience gathering process requirements for IT systems, including writing user stories and acceptance criteria.
• Experience defining, documenting, or testing REST APIs and microservices, including tools and formats such as OpenAPI/Swagger, Postman, and JSON/XML payloads.
• Experience with data migration, integration, and governance.
• Experience developing support materials, including SOPs and help guides.
• Experience tracking risks and changes.
• Bachelor’s degree in a technology-related field.
• Working knowledge of API and microservices architecture, including REST, authentication and authorization, versioning, and rate limiting.
• Ability to read and map data models and payloads across systems and define match, merge, and reconciliation rules.
• Strong understanding of user experience and risk management best practices.
• Skill in business process engineering and information governance.
• Demonstrated knowledge of at least one software development methodology; Agile/Scrum is preferred.
• Ability to communicate technical or complex information verbally and in writing to technical and non-technical audiences.
• Ability to manage relationships with external data providers and registries.
• Effective time management and ability to manage competing priorities and respond effectively to emergency situations.
• Strong leadership skills and drive to innovate.
• Ability to work independently and in a team while establishing and maintaining cooperation, understanding, trust, and credibility.
• Ability to function and adapt to new goals and practices in a dynamic work environment.
• Proactively maintain relevant skills and incorporate knowledge and feedback into work.
• Demonstrated interest in understanding the business and a can-do approach.

Nice To Haves

• Experience with media or entertainment metadata, identifiers, or registries, such as EIDR, IMDb, or EIDR-based title/edition/version models.
• Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).

Responsibilities

• Serve as business owner and subject matter expert for the mbank API and microservices integrating mbank with EIDR and IMDb, aligning technical solutions with business strategies.
• Gather, analyze, and document business, functional, and non-functional requirements for API endpoints, data mappings, and microservice workflows, including user stories, acceptance criteria, and process flows.
• Define and maintain API specifications and integration documentation, such as OpenAPI/Swagger specifications, Postman collections, data dictionaries, and mapping documents, in partnership with developers and architects.
• Manage the mbank–EIDR integration, including identifier registration, lookup, matching, and reconciliation of titles, editions, and versions; track changes to EIDR schemas, services, and registry rules and assess their impact.
• Manage the mbank–IMDb integration, including data ingestion, field mapping, match logic, and refresh cadence; monitor data licensing, terms of use, and usage constraints with Legal and data owners.
• Build relationships with business units, Product Managers, and external data providers; identify and document requirements and serve as a contact for partner-service questions and issues.
• Prioritize business demands, participate in planning and prioritization meetings, and maintain a prioritized backlog of enhancements, defect fixes, report requests, and other mbank integration work.
• Define data quality rules, validation, and exception-handling requirements; monitor API and microservice performance, error rates, and data discrepancies; coordinate root-cause analysis and resolution.
• Plan and execute user acceptance testing, regression testing, and release validation for API and microservice changes; support deployment, change management, and post-release review.
• Support data governance and metadata standards by documenting identifier crosswalks, authoritative sources, data lineage, and ownership among mbank, EIDR, IMDb, and downstream consumers.
• Collaborate with product and project teams, business partners, IT, and security leaders; often lead planning efforts, manage ambiguity, create effort estimates, and recognize implications of business strategy changes.
• Develop training materials, process documentation, SOPs, and help guides; support and train staff and business partners on mbank data and API capabilities.
• Investigate, resolve, and escalate problems, serving as an escalation point for others.
• Support the Scrum Master and facilitate all phases of the application lifecycle except development.

Benefits

• Eligibility for discretionary bonuses.
• Medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance options.
• Identity protection program.
• Employee assistance program.
• Financial and retirement savings benefits, including the PBS Retirement Plan 403(b).
• Paid time off: 17 days per year.
• Paid sick time: 12 days per year.
• Paid parental leave: 60 days (12 weeks).
• Paid holidays: 12 days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level