Business Analyst, Fundraising Operations

Make-A-Wish Canada / Rêves d'enfants Canada•Ottawa, ON

19d•CA$69,000 - CA$75,000•Hybrid

About The Position

Make-A-Wish Canada is seeking a Business Analyst, Fundraising Operations to join their team. This role is crucial for managing and optimizing the organization's fundraising systems, ensuring financial integrity and strategic utility. The Business Analyst will work closely with other managers to implement operational strategies through systems, automation, and analytics. This is a full-time, permanent, hybrid position based anywhere in Canada.

Requirements

Post-secondary education in business, information systems, data analytics, or equivalent experience, training and education.
3-5 years’ experience in similar roles, with expertise demonstrated in Salesforce and nonprofit technologies.
Experience with financial reconciliation processes and understanding of fundraising data integration with accounting reporting requirements.
Experience building dashboards, predictive models and revenue forecasts, with advanced proficiency in Tableau or Power BI.
Ability to manage technical workstreams, vendor relationships, licensing, and service escalations.
Strong communication skills and ability to collaborate with various stakeholders and external partners.
A clear Criminal Background Check is required.

Nice To Haves

Salesforce Administrator or other certifications preferred.

Responsibilities

Configure, maintain, and integrate Salesforce, iWave, DonorDrive, and related fundraising platforms, partnering with Business Applications and IT to resolve operational gaps and improve system integration.
Serve as the primary point of contact for fundraising technology vendors, managing licensing, troubleshooting service issues, and recommending technology enhancements to ensure platforms continue to meet organizational needs.
Oversee technical workflows and reconciliation processes between Salesforce and finance systems to maintain a single source of truth for gift processing and organizational reporting.
Build, implement, and monitor automated business rules supporting prospect clearance workflows, donor pipelines, and moves management tracking in alignment with fundraising operations standards.
Conduct routine data hygiene audits and maintain accurate, comprehensive donor and prospect records in Salesforce to support data governance standards and key performance indicators.
Develop and maintain dashboards, reports, and predictive models to forecast revenue, donor retention, and upgrade likelihood, translating complex data into actionable insights and strategic recommendations for fundraising priorities and national revenue forecasting.
Establish and manage a Fundraising Operations Help Desk to provide technical support to staff and design and deliver ongoing training programs on system updates and new processes for teams across the organization.
Perform other duties as assigned.

Benefits

Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
A collaborative team environment where you feel valued and inspired
An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation & Wish paid hours
Annual vacation starting at three weeks & additional paid leaves
Work/life balance and flexibility
Hybrid working environment
Employee Wellness Program
Corporate discounts
Continuous learning, development and internal training opportunities
Fun employee activities, contests, and more!