Business Analysis Manager

JPMorgan Chase & Co. • Columbus, OH

3d

About The Position

As a Business Analysis Manager in Business Banking Small Business Lending (SBL) Product Internal Controls, you will lead and build an enhanced control framework that supports a continuous, integrated approach to risk assessment. You will help the team conduct top-down risk analysis, detect and escalate control issues in real time, perform root cause analysis, and drive remediation.

The role supports key functions within the Small Business Lending Product Organization, with a focus on automating upstream processes and developing efficient monitoring approaches, including leveraging artificial intelligence. You will work with product, technology, and control partners to manage operational risks, strengthen controls, and reduce financial loss, regulatory exposure, and reputational risk.

Requirements

• At least 7 years of financial services experience in controls, audit, quality assurance, risk management, or compliance; the posting describes this experience as preferred.
• Proficient knowledge of control and risk management concepts, including the ability to design, create, and evaluate a Risk & Control Self-Assessment with business partners.
• Strong problem-solving and analytical skills, critical thinking, and attention to detail; ability to synthesize large amounts of data and formulate appropriate conclusions.
• Ability to make informed subjective decisions based on outputs, influence stakeholders, and justify decisions.
• Ability to understand root causes, identify control gaps and weaknesses, and develop timely, sustainable controls.
• Ability to work autonomously and effect change; flexibility and adaptability to shifting priorities; ability to manage competing priorities and succeed in a fast-paced, results-driven environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Visio), Jira, and Confluence.

Nice To Haves

• Bachelor’s degree or equivalent experience; preferred but not required.
• Business knowledge, including the ability to understand the business and regulations surrounding it.
• Implementation skills, including writing issues, action plans, procedures, and change management.

Responsibilities

• Create a proactive risk and control culture using proven evaluation strategies and sound change management protocols.
• Collaborate with the core product team and provide dedicated support for end-to-end operational risk management within the Small Business Lending Organization and its support functions.
• Identify and dimension risks.
• Design, implement, and execute controls.
• Detect and resolve control gaps and breaks.
• Continuously assess the operational risk environment to reduce financial loss, regulatory exposure, and reputational risk.
• Recommend process enhancements.
• Identify automation opportunities and lead initiatives that produce automated monitoring outcomes.
• Engage with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
• Collaborate with technology partners to ensure technical controls supporting systemic processes are designed and operating effectively.
• Support top-down risk analysis, real-time control issue detection and escalation, root cause analysis, and remediation.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed