Business Analysis Manager

JPMorganChase•Columbus, OH

About The Position

As a Business Analysis Manager in Business Banking Small Business Lending (SBL) Product Internal Controls, you will lead and build an enhanced control framework that supports a continuous, integrated approach to risk assessment. You will help the team conduct top-down risk analysis, detect and escalate control issues in real time, identify root causes, and drive remediation. The role supports key functions across the Small Business Lending Product Organization, with a focus on automating upstream processes and developing efficient monitoring approaches that leverage artificial intelligence. Technical skills are a plus.

Requirements

At least 7 years of financial services experience in controls, audit, quality assurance, risk management, or compliance; this experience is described as preferred.
Proficient knowledge of control and risk management concepts, with the ability to design, create, and evaluate a Risk & Control Self-Assessment with business partners.
Strong problem-solving and analytical skills, including critical thinking and attention to detail, and the ability to synthesize large amounts of data and formulate appropriate conclusions.
Ability to make informed, subjective decisions based on output, influence stakeholders, and justify decisions.
Ability to understand root causes, identify control gaps and weaknesses, and develop timely, sustainable controls.
Ability to work autonomously to effect change, adapt to shifting priorities, manage competing priorities, and work in a fast-paced, results-driven environment.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio, as well as Jira and Confluence.

Nice To Haves

Bachelor’s degree or equivalent experience; preferred but not required.
Business knowledge, including the ability to understand the business and knowledge of regulations surrounding it.
Implementation skills, including writing issues, action plans, and procedures, and experience with change management.
Technical skills.

Responsibilities

Create a proactive risk and control culture using proven evaluation strategies and sound change management protocols.
Partner with the core product team to manage operational risks end to end across the Small Business Lending Organization and its support functions.
Identify and dimension risks.
Design, implement, and execute controls.
Detect and resolve control gaps and breaks.
Continuously assess the operational risk environment to reduce financial loss, regulatory exposure, and reputational risk.
Recommend process enhancements.
Identify automation opportunities and lead initiatives that deliver automated monitoring outcomes.
Engage with colleagues across the firm, including business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
Collaborate with technology partners to ensure technical controls for systemic processes are designed effectively and working as intended.