Business Administrator, MCAPS Core, CSS

Microsoft • Redmond, WA

5d

About The Position

The Business Administrator provides comprehensive executive and operational support to the SCIM General Manager and SCIM Leadership Team. The role enables effective leadership execution, organizational coordination, strategic planning, communications, calendar management, and operational excellence across the organization.

The position is part of MCAPS-Core, which aligns product, engineering, marketing, sales, customer success, and partners to accelerate customer outcomes and business growth. Within MCAPS-Core, Customer Service & Support (CSS) works to deliver a seamless support experience and help consumers, businesses, and partners resolve issues quickly and securely.

The Business Administrator owns executive operations and strategic business support; coordinates cross-functional projects and organizational execution; manages resources and workforce activities; and supports the development of Business Support professionals and a strong team culture. The role also requires passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Requirements

• At least 2 years of administrative, business support, and/or customer service experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 3 years of administrative, business support, or customer service experience in an environment emphasizing meeting and event scheduling, travel management, and basic administration.
• An associate's or bachelor's degree in a relevant field, such as Business Administration, Human Resources, Marketing, Communications, Psychology, or Sociology, or equivalent experience.
• At least 2 years of experience reviewing and managing administrative budgets, such as budgets for events, morale, travel, or training.

Responsibilities

• Manage executive calendars, meeting logistics, rhythm of business, and travel planning, and support decision-making while aligning leaders’ time with business priorities and organizational needs.
• Coordinate communication and collaboration across executives, business partners, and stakeholders.
• Manage complex projects, events, and operational initiatives, using process improvements, risk management, and accountability to support successful execution.
• Oversee budgets, expenses, procurement, headcount management, recruiting, onboarding and offboarding, space planning, and vendor relationships while ensuring compliance and efficient resource use.
• Mentor and lead Business Support professionals, foster team culture and engagement, and share best practices.
• Represent leadership and Microsoft’s values and act as a trusted advisor supporting organizational effectiveness and leadership success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed