Business Program Manager, Strategy & Transformation - MCAPS Core

Microsoft•,

4d•$97,600 - $206,400

About The Position

Microsoft Customer and Partner Solutions–Core (MCAPS Core) is hiring Business Program Managers for its Strategy & Transformation team. The team identifies emerging opportunities, designs and tests programs and operating models, and scales approaches that support AI-first transformation, customer value, and measurable commercial impact. Candidates may be considered for opportunities that align with their experience, expertise, and interests. Depending on the focus area, the role may lead executive programs across the MCAPS Core portfolio; build programs for Digital Native and emerging-business customers; or develop industry-focused programs in Financial Services, Energy & Resources, or Manufacturing. The position turns business priorities and customer insights into actionable programs, coordinates stakeholders across organizational boundaries, establishes measures of success, and helps scale effective approaches. The role involves translating business priorities and customer needs into program strategies, operating models, execution plans, and measurable outcomes. It includes research and analysis of market, customer, and delivery or sales patterns; cross-functional coordination; setting governance and operating rhythms; and driving initiatives from planning through implementation. The manager also defines and monitors program outcomes, measures business value and risk, improves or scales initiatives based on evidence, and supports adoption through stakeholder alignment and change plans. Focus-area work may include designing complex commercial programs; developing programs and pilots for Digital Native businesses; translating industry and AI trends into programs and use cases for Financial Services; addressing industry-specific opportunities in Energy & Resources; or developing AI-enabled manufacturing scenarios and programs. The role requires customer and business judgment, and some opportunities involve working through ambiguity without an established playbook.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field and 4+ years of experience in program management, process management, or process improvement; or equivalent experience.

Nice To Haves

Master’s degree in Business, Operations, Finance, or a related field and 6+ years of experience in program management, process management, or process improvement; or bachelor’s degree in a related field and 8+ years of such experience; or equivalent experience.
Experience leading large, complex commercial programs in a global enterprise environment and working across 30+ stakeholders from varied functions, such as technical, business, finance, and change management.
Experience building programs or operating models for Digital Native companies or emerging businesses, including work spanning organizational boundaries and involving ambiguity.
2–3 years of experience developing customer growth, transformation, adoption, or AI programs in Financial Services, Energy & Resources, or Manufacturing.

Responsibilities

Translate business priorities and customer needs into program strategies, operating models, execution plans, and measurable outcomes.
Conduct program landscape research and analysis, including internal and external market, customer insights, and delivery or sales patterns, to identify stakeholders, define scope, and ensure competitiveness.
Coordinate work across sales, customer success, support, engineering, commercial, enablement, partner, and industry teams, as relevant.
Establish objectives, stakeholder responsibilities, governance, milestones, operating rhythms, budgets, risks, and dependencies.
Drive initiatives from planning through implementation, including pilots, documentation, readiness, and transition to long-term owners where appropriate.
Engage with customers to identify or define KPIs for measuring value from investment in AI transformation opportunities.
Define program success using appropriate KPIs, OKRs, ROI, customer outcomes, adoption, usage, and commercial measures.
Monitor program health, evaluate business value and risk, and use evidence and lessons learned to improve, scale, or retire programs.
Build stakeholder alignment and change plans, including communications, onboarding, training, reskilling, or partner readiness where needed.
Depending on focus area, design and implement complex commercial programs across the MCAPS Core portfolio, connecting customer, partner, and growth motions.
Depending on focus area, develop understanding of Digital Native company needs and lifecycle, identify customer-experience friction, shape cross-organizational programs and pilots, test initiatives, measure results, and prepare successful initiatives for sustainable ownership.
Depending on focus area, identify Financial Services industry and customer opportunities, translate AI and technology trends into scalable programs and use cases, and partner across teams to drive modernization, adoption, customer value, usage, and commercial growth.
Depending on focus area, identify emerging Energy & Resources customer needs and AI opportunities, develop repeatable programs, and connect Microsoft capabilities with customers, partners, and field teams to drive adoption and measurable business outcomes.
Depending on focus area, identify priority manufacturing scenarios and AI-enabled opportunities, develop scalable programs and use cases, and help customers improve operations, productivity, resilience, adoption, and commercial outcomes.