Business Administration and Operational Management

HSBC•Guernsey, OH

23h

About The Position

Join HSBC’s Chief Administration Office (CAO) to support senior leaders across strategic and business-as-usual activity. Working closely with the Head of Business Management and the CEO, you will contribute to annual reporting, workforce planning, operational improvement and business change. The role provides exposure to senior stakeholders across the Private Bank in Guernsey and Switzerland, including opportunities to support cross-border projects and initiatives. You will help ensure strong governance, deliver high-quality reporting, manage audit activity, support regulatory engagement and maintain progress on key organisational priorities. As a trusted deputy to the Head of Business Management and a member of the leadership team, you will help drive execution and, when required, act as a point of contact for senior stakeholders and provide leadership in the Head’s absence. This is a high-impact role suited to someone who can connect strategic thinking with practical delivery in a fast-paced, complex business.

Requirements

Proven experience in financial forecasting and tracking actual costs against plan.
Strong analytical skills and the ability to assess and communicate the impact of policy, regulatory and business change.
Experience coordinating audit and governance activity, including evidence preparation and action tracking.
Experience working with senior stakeholders across multiple markets, including tailoring briefings and packs.
Effective use of Microsoft Office products and awareness of responsible AI use to enhance productivity.
Clear communication with technical and non-technical audiences and the ability to translate complex information into practical actions.
Ability to manage multiple priorities and deliver high-quality outputs to tight deadlines in a regulated environment.

Responsibilities

Manage and coordinate the CAO team’s day-to-day work, clarifying priorities and dependencies and keeping delivery on track.
Support the Head of Business Management and CEO in delivering strategic priorities and business-as-usual outcomes.
Translate strategic objectives into practical plans, milestones and actions.
Support business planning and strategy execution by tracking progress, identifying risks and escalating issues where appropriate.
Review audit reports and incidents and translate findings into management actions and sustainable improvements.
Coordinate information and evidence for internal and external audits and track actions through to completion.
Support regulatory engagement by gathering subject-matter expert input and coordinating reviews with second-line colleagues.
Assess the impact of HSBC policy changes and translate requirements into practical management actions, controls and communications.
Prepare governance papers, business overview packs and tailored briefing materials for senior stakeholders and VIP visitors.
Develop management information to support decisions and highlight trends, risks, issues and opportunities.
Coordinate cross-border initiatives and business change across the Private Bank in Guernsey and Switzerland.
Identify opportunities to improve operational effectiveness, simplify processes and strengthen CAO ways of working.
Deliver workforce planning and management information, including cost analysis for joiners, leavers and non-permanent staff.
Support annual reporting and other senior-level deliverables, ensuring information is accurate, timely and aligned with business priorities.
Deputise for the Head of Business Management when required, serving as a trusted senior-stakeholder contact and providing leadership in their absence.