Business Account Manager

Evotym • Georgia, GA

2d

About The Position

The Business Account Manager will grow and support a portfolio of clients for a payment orchestration platform serving online businesses. The role focuses on maintaining stable payment performance, driving volume growth, and building long-term client partnerships through proactive support, data analysis, and strategic recommendations. The manager acts as a trusted business partner, combining account management expertise with an understanding of payment infrastructure and a growth mindset.

Requirements

• At least 2 years of experience as an Account Manager or Business Account Manager in fintech, payments, or acquiring.
• Good knowledge of the payments landscape, including payment gateways, acquiring, settlement, chargebacks, and the basics of fraud prevention.
• Excellent communication and presentation skills, with the ability to work with multiple stakeholders.
• An analytical approach and hands-on experience with payment statistics and performance metrics.
• Ability to manage multiple clients in a fast-paced environment.
• Proactive, results-oriented approach and strong commitment to customer service.
• English proficiency at C1 level.
• Russian proficiency at C1 level.
• Experience in fintech.
• Strong leadership mindset focused on team growth and development.
• High level of ownership, accountability, and reliability.
• Excellent stakeholder management skills.
• Ability to collaborate in a team environment.
• Proactive approach to problem-solving and decision-making.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, provide a high standard of service, and resolve issues promptly.
• Guide clients through their full lifecycle by monitoring payment performance and helping improve processes and key metrics.
• Review payment and transaction data, including conversion, decline, and chargeback rates, and develop practical recommendations.
• Conduct regular business reviews to gather client feedback, share insights, and agree on optimization and growth actions.
• Identify and pursue growth opportunities within existing accounts, including new markets, currencies, payment methods, and additional company products.
• Work with internal teams to address client requests and improve overall service.
• Track developments in the payments industry and use relevant insights to advise clients.
• Keep client documentation and reports up to date and track account status and open action items.

Benefits

• Competitive salary aligned with experience.
• Collaborative and transparent team culture.
• High-impact role in a scaling fintech company.
• Recognition of personal milestones and achievements.
• Social benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed