Account Business Manager
About The Position
The Account Business Manager acts as a key liaison between sales, production, and supply chain to ensure customer demand fulfillment, reliable supply, and inventory management. The role develops and recommends process improvements for customer order fulfillment, addressing near-term solutions and longer-term strategy. Reporting to the Account Director, the position partners with sales, product management, demand planning, and supply planning to oversee order fulfillment, supply chain assurance, and the company’s inventory strategy. The role can be based on-site in Golden, Colorado; San Jose, California; Hillsboro, Oregon; Worcester, Massachusetts; or Oak Ridge, Tennessee, and requires approximately 20% travel to customer locations or company facilities.
Requirements
- Bachelor’s degree or equivalent; a STEM degree is preferred.
- Minimum of five years of related experience in Order Management or Inside Sales is preferred.
- Basic understanding of materials and product usage.
- Experience in Supplier Relationship Management.
- Understanding of customer and market dynamics and requirements.
- Negotiation skills and ability to develop interpersonal relationships.
- Strong written, verbal, and interpersonal communication skills, including attentive listening and clear, effective communication.
- Ability to perform detailed analysis using intermediate math skills.
- Moderate to advanced proficiency with Windows, Microsoft Office (Excel and PowerPoint), Outlook, and CRM.
- Ability to work with people from diverse cultures and backgrounds.
- Ability to travel approximately 20% to customer locations or company facilities.
Nice To Haves
- STEM degree.
- Experience in the semiconductor industry.
- Familiarity with SAP and IBP.
Responsibilities
- Manage and track customer forecasts and order receipts.
- Work with Planning to support demand fulfillment by monitoring and reporting production status for critical orders and priority products.
- Download and review customer forecasts weekly, reconcile them against the company’s IBP demand planning system, identify discrepancies, recommend remediation, and update forecasts according to the Commercial COE schedule.
- Collaborate with the global Inside Sales team to monitor quoting and booking status and provide a consolidated global summary to support decision-making.
- Partner with Planning to ensure constrained demand over a moving 12-month window is sufficient to meet customer forecasts; identify potential issues and gaps for the Account Director.
- Provide weekly order and production status updates to the Account Director and customer, and promptly report notable changes to the production schedule.
- Understand the customer consigned inventory program’s strategy and objectives, and optimize its performance with the customer, Planning, and production facilities.
- Represent the company in resolving customer complaints related to order fulfillment.
- Forecast customer demand by analyzing current and historical sales records.
- Coordinate quotation requests, including cost and technical reviews with sales, production, and engineering personnel.
- Coordinate corrective actions for customer complaints to address quality, service, and returned-goods issues promptly and appropriately, and assist with root-cause identification.
- Use company ERP systems and customer supplier portals to manage complex customer demand and internal delivery coordination.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
