Account Business Manager

CoorsTek, Inc.•Oak Ridge, TN

1d•$112,767 - $155,055•Onsite

About The Position

The Account Business Manager serves as a key liaison among sales, production, and supply chain to support customer demand fulfillment, reliable supply, and inventory management. The role develops near-term solutions and longer-term strategies by recommending process improvements for customer order fulfillment. Reporting to the Account Director, the position partners with sales, product management, demand and supply planning to oversee customer order fulfillment, supply chain assurance, and CoorsTek’s overall inventory strategy. The role can be based onsite in Golden, Colorado; San Jose, California; Hillsboro, Oregon; Worcester, Massachusetts; or Oak Ridge, Tennessee. It requires approximately 20% travel to customer locations or CoorsTek facilities. The posted annual salary range is USD 112,767–155,055 for the Golden, Colorado area; compensation may vary by region and is commensurate with experience, skills, and education.

Requirements

Bachelor’s degree or equivalent; a STEM degree is preferred.
At least five years of related experience in Order Management or Inside Sales is preferred.
Basic understanding of materials and product usage.
Experience in Supplier Relationship Management.
Understanding of customer and market dynamics and requirements.
Negotiation skills and ability to develop interpersonal relationships.
Strong written, verbal, and interpersonal communication skills, including attentive listening and clear, effective communication.
Ability to perform detailed analysis using intermediate math skills.
Moderate to advanced proficiency with Windows, Microsoft Office (including Excel and PowerPoint), Outlook, and CRM.
Ability to work with people from diverse cultures and backgrounds.
Ability to travel approximately 20% to customer locations or CoorsTek facilities.

Nice To Haves

Experience in the semiconductor industry.
Familiarity with SAP and IBP.
A STEM degree.

Responsibilities

Manage and track customer forecasts and order receipts.
Work with Planning to monitor production status for critical orders and priority products, and report on demand fulfillment.
Review customer forecasts weekly, reconcile them against CoorsTek’s IBP demand planning system, notify stakeholders of discrepancies, and recommend remediation.
Update forecasts according to the schedule published by the Commercial COE.
Collaborate globally with the Inside Sales (ISR) team to monitor quoting and booking status, consolidate insights, and support decision-making.
Partner with Planning to ensure constrained demand over a moving 12-month window is sufficient to meet customer forecasts, and identify potential issues and gaps for the Account Director.
Provide weekly order and production status updates to the Account Director and the customer.
Notify the Account Director and customer promptly of notable changes to CoorsTek’s production schedule.
Understand the customer consigned inventory program’s strategy and objectives.
Improve the performance of the consigned inventory program in collaboration with the customer, Planning, and production facilities.
Represent the company in resolving customer complaints related to order fulfillment.
Forecast customer demand by analyzing present and past sales records.
Coordinate quotation requests, including cost and technical reviews with sales, production, and engineering personnel.
Coordinate corrective actions for customer complaints, ensuring quality, service, and returned-goods issues are addressed appropriately and promptly, and assist with root-cause identification.
Use CoorsTek ERP systems and customer supplier portals to manage complex account matters involving customer demand and internal delivery coordination.