Bus Strat & Init Mgr

Bank of America•Chandler, AZ

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners. This role is responsible for leading and developing a team of Operations Project Consultants within Retail Credit Operations (RCO), ensuring the accurate, consistent, end-to-end capture of current-state operational workflows across the organization. Key responsibilities include owning and enforcing a common standard of documentation syntax and methodology, managing team capacity and engagement assignments, and safeguarding the quality and fidelity of artifacts. Job expectations include serving as the primary quality-control authority for current-state process capture while partnering with operational architects, transformation leaders, operational subject matter experts, and senior leadership across RCO to prioritize work, maintain consistency and accuracy, and feed a growing, high-integrity Process Object Library. The Business Strategy and Initiatives Manager balances people leadership, methodology governance, and delivery management, ensuring the team remains effective and that senior leadership remains engaged and informed.

Requirements

Excellent written and oral communication skills
Leadership experience
Process design experience
Ability to manage multiple priorities simultaneously
Proficient in Visio or similar process mapping software
Experience communicating/presenting to senior leadership

Nice To Haves

Business Acumen
Critical Thinking
Customer and Client Focus
Result Orientation
Analytical Thinking
Collaboration
Oral Communications
Stakeholder Management
Adaptability
Innovative Thinking
Planning
Prioritization

Responsibilities

Defines and maintains Business Objects Process integration, operations, or technology enablement
Experience collaborating well and influencing senior executives
Background in agile delivery and software testing
Ability to communicate fluently across business and technology domains
Excellent communication and stakeholder management skills
Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
Engages with key stakeholders, partners, and business leadership to deliver on business objectives
Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
Develops strategic and tactical plans to drive progress towards business goals and objectives
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Leads, coaches, and develops a team of Operations Project Consultants, managing performance, workload, engagement assignments, and professional growth across a cross-functional portfolio
Owns and enforces a common standard of documentation syntax and methodology, servicing as the primary methodological owner of the organizations process assessment function
Builds and administers the training and onboarding program that establishes process data mapping specialists to a high standard of consistency, developing curriculum, standardizing templates, and ensuring consistency as the team and process inventory grows
Establishes and maintains relationships with operational leaders and subject matter experts, positioning the team as a trusted, neutral support function and ensuring engagements are experienced as a strategic asset
Tracks and reports on team throughput, quality, and coverage, providing metrics and status to senior leadership