Bus Person

DRIFTWOOD HOSPITALITY MANAGEMENT•Pittsburgh, PA

1d•Onsite

About The Position

The Bus Person clears and resets tables and assists food servers while providing guests with courteous, professional, and efficient service. The role includes maintaining restaurant cleanliness and service stations, delivering beverages, bread, and butter, transporting used tableware, and supporting servers with order delivery and pre-bussing. The position also requires following hotel, health, safety, security, and emergency procedures and responding to guest requests and other duties as assigned. The hotel operates 24 hours a day, seven days a week, so shifts, starting times, and weekly hours may vary. Team members must maintain a neat, clean, and well-groomed appearance.

Requirements

Knowledge of state, federal, and corporate liquor regulations concerning service to minors and intoxicated guests.
Hold a current Food Handler Card or be in the process of becoming certified.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Basic English language ability sufficient to understand customer inquiries and communicate simple instructions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to transport up to 50 pounds through a crowded room continuously throughout a shift.
Ability to lift a maximum of 50 pounds and move or push goods weighing a maximum of 100 pounds on a hand cart or truck.
Ability to stand and walk constantly, and frequently twist, bend, stoop, reach, talk, hear, see, and smile.
Maintain a neat, clean, and well-groomed appearance according to the team member handbook.

Responsibilities

Quickly clear dirty table settings and prepare tables for resetting.
Promptly and consistently reset service ware as prescribed.
Maintain restaurant cleanliness according to hotel and health department standards.
Keep meal-period stations stocked and clean, including necessary equipment, silverware, linen, and condiments.
Serve guests beverages, breads, and butter, and replenish them as necessary.
Transport dirty tableware from the dining room to the dishwashing area.
Perform assigned general cleaning using standard hotel cleaning products.
Fold napkins and roll silverware throughout the day to maintain adequate supplies.
Stock and maintain service stations before, during, and after each shift.
Assist servers with delivering orders and pre-bussing tables.
Address unexpected spills and special guest requests to support guest satisfaction.
Follow company policies, safety and security rules, fire prevention procedures, and emergency procedures.
Use protective equipment and report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor or manager.
Assist other restaurant personnel as needed and perform related duties as requested.