Bus Person

DRIFTWOOD HOSPITALITY MANAGEMENT•Houston, TX

13d•Onsite

About The Position

The Bus Person clears and resets tables and assists food servers while providing courteous, professional, and efficient service to guests. The role includes preparing tables, keeping the restaurant and service stations clean and stocked, helping deliver orders, and responding to guest requests. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary. Team members are expected to follow company policies and safety and security procedures and maintain a neat, clean, and well-groomed appearance.

Requirements

Knowledge of state, federal, and corporate regulations for serving alcoholic beverages to minors and intoxicated guests.
Must hold a current Food Handler Card or be in the process of becoming certified.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes within the hotel.
Ability to transport up to 50 pounds through a crowded room continuously throughout a shift.
Ability to lift up to 50 pounds.
Ability to move or push goods on a hand cart or truck weighing up to 100 pounds.
Ability to stand and walk constantly and to twist, bend, stoop, reach, talk, hear, see, and smile frequently.

Responsibilities

Quickly clear dirty table settings and prepare tables for resetting.
Promptly reset service ware as prescribed.
Maintain restaurant cleanliness to hotel and health department standards.
Keep service stations clean and stocked with necessary equipment and supplies, including silverware, linen, condiments, and other items.
Serve guests beverages, bread, and butter, and replenish them as needed.
Transport dirty tableware from the dining room to the dishwashing area.
Perform general cleaning tasks using standard hotel cleaning products as assigned.
Fold napkins and roll silverware to maintain adequate supplies for meal periods.
Assist servers with delivery of orders and pre-bus tables.
Address unexpected spills and special guest requests to support guest satisfaction.
Follow company policies, safety and security procedures, fire prevention and emergency procedures, and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor or manager.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties as requested by a supervisor or manager and assist other restaurant personnel as needed.