Casino Laguna Burger Manager

Laguna Development Corp•Albuquerque, NM

About The Position

A Restaurant Manager oversees the restaurant’s daily operations while upholding corporate values, ensuring exceptional customer service, and maintaining a clean, safe, and enjoyable environment. The role leads staff, enforces service and sanitation standards, resolves customer concerns, and ensures consistent product and service quality. The manager coordinates staffing, manages opening and closing procedures, maintains accurate logs and reports, and fosters strong guest relationships through professional, personable interactions. Effective communication, teamwork, flexibility, and the ability to perform under pressure are essential. Financial and operational leadership includes forecasting, preparing budgets, analyzing variances, managing Profit & Loss statements, and implementing cost-control measures. The manager continuously evaluates and improves departmental processes, ensures adherence to food safety protocols, and maintains a safe workplace for employees and guests. The position also requires supervisory expertise in hiring, training, and performance management, as well as proficiency with essential computer systems. Physical and mental demands include frequent standing and problem-solving. Relevant certifications, a valid New Mexico driver’s license, and the ability to pass pre-employment screening are required.

Requirements

Effective communication and teamwork skills.
Flexibility and the ability to perform under pressure.
Supervisory expertise, including hiring, training, and performance management.
Proficiency with essential computer systems.
Relevant certifications.
Valid New Mexico driver’s license.
Ability to pass pre-employment screening.
Ability to meet the physical and mental demands of frequent standing and problem-solving.

Responsibilities

Oversee daily restaurant operations while upholding corporate values.
Lead staff and coordinate staffing.
Ensure exceptional customer service and resolve customer concerns.
Enforce service, sanitation, and food safety standards.
Maintain a clean, safe, and enjoyable environment for guests and employees.
Ensure consistent product and service quality.
Manage opening and closing procedures.
Maintain accurate logs and reports.
Foster guest relationships through professional, personable interactions.
Forecast, prepare budgets, analyze variances, and manage Profit & Loss statements.
Implement cost-control measures.
Evaluate and improve departmental processes.
Hire, train, and manage employee performance.