Building Operations Manager - ISEC & EXP

Northeastern University•Boston, MA

5d•Onsite

About The Position

EXP and Northeastern University’s Interdisciplinary Science and Engineering Complex (ISEC) in Boston are seeking a Buildings Operations Manager to oversee building operations and events. The role serves as a liaison between EXP/ISEC and University departments, coordinating with Planning, Real Estate, and Facilities (PREF) and the campus community, including faculty, students, and staff. The manager maintains detailed knowledge of building guidelines, events, labs, services, layouts, and changing space usage, and communicates facility updates to the Operations Team. The position supports the safe, effective operation of both buildings through daily tours, monitoring shared spaces and activities, identifying facility issues, coordinating work requests, and checking work and events against building guidelines and community needs. It also supports the planning and delivery of campus events and supervises, trains, and evaluates student workers and work-study employees. The manager is expected to exercise sound judgment, provide strong customer service, adapt to changing needs, and work effectively with campus partners, vendors, colleagues, supervisors, and guests.

Requirements

At least 2 years of related experience managing operations in an interdisciplinary research facility.
Effective communication with team members, key stakeholders, vendors, and the Northeastern community.
Time-management skills to keep tasks and activities on schedule.
Leadership skills to manage a team, coach, motivate, evaluate, and train direct reports; provide support and supervision while on duty and delegate assignments appropriately.
Organizational skills to manage the complex and varied components of building operations.
Problem-solving ability and adaptability, including flexibility to make adjustments as needed.
Technical expertise to anticipate problems and solutions.
Ability to lift and control at least 30 pounds.
Computer skills, including internet use and Microsoft Office Suite programs such as Outlook, Word, and basic Excel.
Customer-service focus and team orientation, with the ability to work independently and meet deadlines.
Ability to take direction and communicate effectively with others.
Focused, detail-oriented work style and excellent follow-through.

Nice To Haves

Associate degree preferred.

Responsibilities

Conduct daily tours of EXP and ISEC, observing, documenting, anticipating, and communicating building and facility-wide issues.
Monitor shared spaces and building activities for compliance with building-use guidelines and policies, and promote safety through fair enforcement.
Inspect in-progress and completed work and events to ensure they meet campus community needs and building guidelines.
Coordinate with building management and representatives, solicit feedback, and promote continuous improvement.
Work with the Operations Team to develop documents, processes, and resources that improve building operations.
Support events hosted at EXP and ISEC, including planning, operational coordination, and on-site assistance.
Evaluate physical, mechanical, and structural aspects of facilities and identify issues with building components and systems.
Submit applicable Facilities Work Requests and communicate security, safety, utility, construction, and other operational issues to the appropriate University, PREF, or contractor representatives.
Maintain an inventory of building contents, including furniture and applicable equipment, and ensure furniture is accounted for and in working condition.
Coordinate with the Operations Team on research groups moving to EXP.
Conduct tours of common spaces, offices, storage areas, and exterior doors; audit bike storage and conference rooms; and maintain lists of building occupants.
Contact relevant parties, such as professional staff, ITS, Facilities, and Northeastern University Police Department, to address facility situations.
Document maintenance, safety, and staff issues occurring during shifts with accurate and sufficiently detailed records for follow-up.
Support high-profile and signature events; understand virtual event management systems and scheduling workflows, including requests, reservations, and reports.
Liaise among event requesters, Operations Teams, and Facilities personnel; monitor events and anticipate guest needs; ensure event rooms are ready and report issues for resolution.
Train, supervise, evaluate, and delegate work to graduate and undergraduate Operations Assistants and work-study students.
Train student workers in operations management tools, software, and processes; help resolve issues related to mail service, transportation, the lab coat program, loading dock management, mail, packages, and customer complaints.
Track student workers’ timesheets.
Assist the EXP and ISEC Operations Teams with other assigned responsibilities and attend scheduled and mandatory meetings, training sessions, and workshops.
Help ensure EXP and ISEC Building Use Guidelines are followed.