Building Operations Manager - ISEC & EXP

Northeastern University•Boston, MA

6d•$53,615 - $75,729•Onsite

About The Position

EXP and the Interdisciplinary Science and Engineering Complex (ISEC) at Northeastern University in Boston are seeking a Buildings Operations Manager to oversee building operations and events. The position serves as a liaison between EXP and ISEC and University departments, including Planning, Real Estate, and Facilities (PREF), as well as faculty, students, staff, campus partners, vendors, and guests. The manager maintains detailed knowledge of building guidelines, events, laboratories, services, layouts, and evolving space usage, and shares current facility information with the Operations Team. Success in the role requires organization, communication, customer service, sound judgment, initiative, adaptability, and effective problem-solving, including in high-pressure or emergency situations. The manager conducts daily building tours, monitors shared spaces and building activities, identifies and reports facility and safety issues, and helps ensure that work and events comply with building guidelines and meet campus community needs. The role supports planning and on-site delivery of events, maintains inventories and occupant information, submits Facilities Work Requests, and coordinates with University personnel, contractors, and service providers. The manager also trains, supervises, coaches, and evaluates student workers and work-study students, and contributes to operational documents, processes, and resources. The position’s duties are allocated as follows: Facilities Operations Management (40%), Event Responsibilities (20%), management of EXP and ISEC student workers and work-study students (20%), and support for the EXP and ISEC Operations Teams (20%). The listed expected hiring range is $53,615.00–$75,728.75; the starting salary depends on factors including education, experience, location, knowledge, expertise, skills, and comparisons with similarly situated employees.

Requirements

At least 2 years of related experience managing operations in an interdisciplinary research facility.
Associate degree preferred.
Effective communication with team members, key stakeholders, vendors, and the Northeastern community.
Time-management skills to keep tasks and activities on schedule.
Leadership skills to manage a team and provide coaching, motivation, evaluation, and training; support and supervise direct reports and delegate assignments appropriately.
Organizational skills to track the complex activities involved in building operations.
Problem-solving ability and adaptability, including flexibility to make adjustments as necessary.
Technical expertise to anticipate problems and identify solutions.
Ability to lift and control at least 30 pounds.
Computer skills, including internet use and Microsoft Office Suite programs such as Outlook, Word, and basic Excel.
Customer-service focus and a team-oriented approach, with the ability to work independently and meet deadlines.
Ability to take direction and communicate effectively with others; focus, attention to detail, and excellent follow-through.

Nice To Haves

Associate degree.

Responsibilities

Conduct regular tours of EXP and ISEC, monitoring common spaces, offices, storage areas, exterior doors, and general building activity.
Observe, anticipate, document, and communicate building, facility, safety, security, utility, construction, and operational issues to appropriate University staff, contractors, or service providers.
Monitor use of shared spaces, including bike storage rooms and conference rooms, and help enforce building-use guidelines and policies fairly.
Inspect in-progress and completed work and events to ensure they meet campus community needs and follow building guidelines.
Submit applicable Facilities Work Requests and contact necessary parties, such as professional staff, ITS, Facilities, or Northeastern University Police Department, to address facility situations.
Maintain an inventory of building contents, furniture, and applicable equipment; ensure furniture is accounted for and in working condition.
Maintain lists of EXP and ISEC building occupants and detailed, accurate records of maintenance, safety, and staff issues for follow-up.
Support coordination of research groups moving to EXP.
Support high-profile and signature events, including planning, operational coordination, and on-site support.
Use virtual event management systems and scheduling workflows for event requests, reservations, and reports; liaise with event requesters, Operations Teams, and Facilities personnel.
Monitor events and activities proactively, anticipate guest needs, and ensure meeting and event rooms are ready.
Develop documents, processes, and resources with the Operations Team to improve building operations.
Train, supervise, coach, motivate, and evaluate student workers and work-study students; delegate duties and provide support while on duty.
Train Operations Assistants in operations management tools, software, and processes; address issues in their areas of responsibility, including mail and package service, transportation, the Lab Coat Program, and loading dock management.
Help student workers troubleshoot mail or package issues and customer complaints, and track student timesheets.
Attend scheduled and mandatory staff meetings, training sessions, and workshops, and assist the Operations Teams with other assigned responsibilities.