Building Operations Manager

The Jewish Federation of Greater Washington•North Bethesda, MD

3d•$80,000 - $85,000•Hybrid

About The Position

The Building Operations Manager is part of the Finance & Operations team and serves as a subject matter expert in operational areas, including project management, conference center operations, and day-to-day building operations. The role manages facility, housekeeping, and customer service support for the conference center and building, developing work plans, coordinating logistics, tracking progress, and providing hands-on support. The manager supervises the Building & Office Coordinator and serves as the primary day-to-day contact with the property management company. The position oversees building operations workflows and projects, conference center scheduling and event support, vendor coordination, and communication with property management, tenants, and Federation employees. It also supports organizational operations such as calendars, procurement, onboarding and offboarding logistics, office supplies and equipment, and emergency preparedness. This is a hybrid position requiring at least three days per week at headquarters. Candidates must live in or be willing to relocate to the Greater Washington, DC, Maryland, and Northern Virginia region.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Strong decision-making skills and sound judgment when assessing situations.
Strong problem-solving skills, including curiosity in understanding challenges and developing solutions.
Ability to use Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint efficiently and effectively.
Advanced Excel skills, including Pivot Tables, VLookup, and reporting.
Excellent customer service, interpersonal, and communication skills, with a professional and positive attitude.
Ability to organize and track details, including budget expenditures, logistics, and programmatic information.
Must reside in or be willing to relocate to the Greater Washington, DC, Maryland, and Northern Virginia region.
Must work at headquarters at least three days per week.

Nice To Haves

Coursework in project management.
Experience with ClickUp or other project management software.

Responsibilities

Directly supervise, coach, and support the Building & Office Coordinator, aligning workload, prioritizing tasks, and supporting professional development.
Oversee building operations workflows and ensure work is delegated appropriately and completed accurately and on time.
Manage project timelines and cross-functional collaboration, clarifying assignments and keeping stakeholders aligned.
Review and approve the coordinator’s work, including conference center setups, vendor coordination, and facility support.
Lead building projects, including planning, oversight, vendor coordination, and communication with leadership and property management.
Identify and implement process and team-performance improvements.
Manage building operations support to maintain a professional physical experience for employees and tenants.
Manage conference center event scheduling for building occupants.
Schedule vendors and coordinate furniture, AV, security, beverages, and catering for conference center meetings and events.
Identify and implement best practices and lessons to improve conference center and building systems, processes, and operations.
Act as the liaison between Federation and the property management company for facility needs.
Provide project management resources across the organization with a customer-service-oriented approach.
Coordinate facility and housekeeping communications with property management and the engineering company, including accessible reporting methods for users and tenants.
Collaborate with conference center users to ensure their reservation needs are met.
Train Federation staff to use conference center AV equipment.
Communicate relevant building information and projects to tenants and Federation employees.
Gather information, policies, research, and resources, and identify practices for addressing project-related issues.
Supervise maintenance of centralized organizational calendars and ensure staff have access to current information.
Support business operations processes, including corporate insurance applications and procurement.
Coordinate onboarding and offboarding logistics with HR and IT, including workspace assignments, building access, keys, badges, and equipment readiness.
Oversee office supplies, shared equipment, mail, deliveries, inventory, and ordering processes.
Maintain an operations resource hub, such as SharePoint, containing building information, policies, guides, and request forms.
Coordinate emergency preparedness logistics with Security and property management, keeping contact lists, procedures, and drills current.