Building Operations Manager

The Jewish Federation of Greater Washington•North Bethesda, MD

1d•Hybrid

About The Position

The Building Operations Manager is part of the Finance & Operations team and serves as a subject matter expert in operational areas, including project management, conference center operations, and day-to-day building operations. The role manages facility, housekeeping, and customer-service support for the conference center and building, developing work plans, coordinating logistics, tracking progress, and providing hands-on support. The manager supervises the Building & Office Coordinator and serves as the main day-to-day contact with the property management company. The role oversees building operations workflows and projects, conference center scheduling and event support, and communication with tenants and Federation employees. It also supports organizational operations, including calendars, procurement, onboarding and offboarding logistics, supplies and equipment, the operations resource hub, and emergency preparedness. This is a hybrid position requiring at least three days per week at headquarters. Candidates must reside in or be willing to relocate to the Greater Washington, DC, Maryland, and Northern Virginia region.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Strong decision-making and sound judgment when assessing situations.
Strong problem-solving skills, using curiosity to understand challenges and develop solutions.
Ability to use Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint effectively.
Advanced Excel skills, including Pivot Tables, VLookup, and reporting.
Excellent customer service, interpersonal, and communication skills, with a professional and positive attitude.
Ability to organize and track details, including budget expenditures, logistics, and programmatic information.
Must reside in or be willing to relocate to the Greater Washington, DC, Maryland, and Northern Virginia region.
Must work at headquarters at least three days per week.

Nice To Haves

Coursework in project management.
Experience with ClickUp or other project management software.

Responsibilities

Supervise, coach, and support the Building & Office Coordinator, including workload alignment, task prioritization, and professional development.
Oversee building operations workflows and review the coordinator’s work for accuracy and timeliness.
Manage project timelines and cross-functional collaboration, clarify assignments, and keep stakeholders aligned.
Lead building projects, including planning, oversight, vendor coordination, and communication with leadership and property management.
Identify and implement improvements to operational processes, team performance, and service delivery.
Manage the building operations team in maintaining a professional physical experience for employees and tenants.
Manage conference center event scheduling for building occupants and coordinate vendors and event needs, including furniture, AV, security, beverages, and catering.
Serve as a liaison between Federation and the property management company for facility needs.
Coordinate facility and housekeeping communications, provide ways for users and tenants to report issues, and work with property management and engineering to address them.
Collaborate with conference center users to address their needs and train Federation staff to use conference center AV.
Communicate building information and projects to tenants and Federation employees as needed.
Gather information, policies, research, and resources and identify practices for responding to project-related issues.
Supervise maintenance of centralized organizational calendars and ensure staff can access current information.
Support business operations processes such as corporate insurance applications and procurement.
Coordinate onboarding and offboarding logistics with HR and IT, including workspace assignment, building access, keys and badges, and equipment readiness.
Oversee office supplies, shared equipment, mail, deliveries, inventory, and ordering processes.
Maintain an up-to-date operations resource hub, such as on SharePoint, with building information, policies, guides, and request forms.
Coordinate emergency preparedness logistics with Security and property management, keeping contact lists, procedures, and drills current.
Provide project management resources across the organization with a customer-service-oriented approach.