Builder Customer Service Rep
About The Position
The Builder Customer Service Representative provides customer service to home builders, supervisors, vendors, and customers in line with HomeTeam Pest Defense service standards. The role supports builder services through scheduling, service-ticket and report preparation, payment collection and reconciliation, and coordination with field managers and office personnel. The representative also answers and resolves inquiries, escalating issues to managers when appropriate, and maintains customer and builder relationships. The role requires general knowledge of the company, its treatment processes, services, and pricing, plus entry-level familiarity with the Taexx system.
Requirements
- At least 1 year of previous customer service experience.
- Entry-level customer service skills and techniques.
- Basic or entry-level understanding of computers.
- Entry-level skill using company telephone features.
- Must be 18 years or older.
- High school diploma or GED.
- Must meet physical job requirements and safely perform the job duties, with or without accommodations.
Responsibilities
- Provide exceptional customer service consistent with HomeTeam Pest Defense service standards.
- Provide home builders, supervisors, and vendors with information about products and installations.
- Print and distribute service tickets and graphs for HomeTeam Builder Technicians and Installers.
- Execute regional and corporate reports.
- Schedule builder services and resolve accounting questions.
- Collect and reconcile payments received from home builders.
- Maintain good customer and builder relationships.
- Escalate appropriate builder or customer inquiries to managers.
- Resolve customer inquiries in a timely and consistent manner.
- Communicate frequently with field managers and office personnel about ongoing projects and daily tasks.
- Maintain general knowledge of the company, treatment processes and types, Taexx system, pricing, and available services.
Benefits
- Competitive pay of $19.50–$20 per hour.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Company-paid life and AD&D insurance.
- 401(k) plan with company match up to 6%.
- Employee stock purchase plan.
- Paid time off and holidays.
- Employee discounts.
- Tuition reimbursement.
- Dependent scholarship awards.
- Opportunity to advance within the company.
- Recognition for a job well done.
- Friendly work environment.
- Employee referral bonuses.
- Opportunity for professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
