Budtender (Temporary)

Ayr Wellness • Reno, NV

10d

About The Position

The Budtender provides customers with an extraordinary, personalized experience through meaningful interaction and knowledgeable answers about the potential benefits of the cannabis products offered. The role fosters a compassionate, genuine, and respectful environment and supports an inclusive, forward-thinking dispensary climate. Budtenders also assist the Management Team with store activities and operations while following company policies, procedures, and operational guidelines.

The role involves accurately receiving and fulfilling customer orders using point-of-sale and inventory tracking systems, meeting sales metrics, helping maintain a clean, stocked, safe, and guest-ready store, and supporting regulatory and compliance procedures. Budtenders communicate unresolved customer concerns to management and perform other duties assigned by the Manager and/or Store Lead.

Requirements

• Must be at least 21 years of age.
• Must be able to pass background checks required by the state cannabis agency.
• Availability to work a retail schedule that includes nights and weekends.
• Prior customer service experience in hospitality, pharmacy, customer service, or a retail environment.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Maintain regular and punctual attendance.
• High school diploma or GED required.
• 1–3 years working in retail or another customer service position.
• Customer-focused communication and relationship-building skills.
• Ability to adapt to change, multitask, manage ambiguity and stress, and remain positive.
• Ability and willingness to learn quickly and remain open to change.

Nice To Haves

• Cannabis experience is a plus.

Responsibilities

• Provide customers with product knowledge, guidance, and a personalized experience by explaining potential benefits of the cannabis products offered.
• Resolve customer questions or concerns quickly and completely, and immediately communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varied sales volume and remain active through continued learning, creating an engaging environment, and helping keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed day-to-day individual and team sales metrics by following the customer experience selling cycle and making tailored product suggestions.
• Assist management in ensuring procedures meet regulatory and compliance standards.
• Foster a positive work environment and treat everyone with dignity and respect.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.
• Perform other duties as assigned by the Manager and/or Store Lead.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED