Budtender

High Profile•Grand Rapids, MI

About The Position

The Budtender (described in the posting as Sales Associate) delivers customer service and drives sales through personalized cannabis product recommendations and effective upselling. The role guides customers through understanding, selecting, and purchasing products suited to their needs and preferences, combining product knowledge with a proactive sales approach to support customer satisfaction and store performance. The dispensary address is 2321 44th St, and its stated operating hours are 9 a.m. to 9 p.m. The position also involves greeting and checking in customers, assisting with state-required forms and customer records, maintaining the waiting room and sales floor, fulfilling online orders, handling complaints, operating the point-of-sale system, managing cash, supporting inventory activities, and following applicable company and regulatory requirements. The posting describes physical demands and environmental conditions that may apply, including prolonged standing, walking, or sitting; occasional bending, reaching, crouching, or repetitive motions; and lifting or moving items up to 50 pounds occasionally and up to 25 pounds frequently.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Experience with point-of-sale systems and cash-handling practices.
Commitment to regularly reaching key performance indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills, including professional business correspondence.
Must be at least 21 years of age and able to pass a background check.
Willingness to work nights, weekends, and some holidays.
Must be able to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Provide high-quality customer service and prioritize the customer experience.
Meet or exceed individual sales targets and conversion rate goals using effective sales techniques and an understanding of customer needs.
Greet customers and perform initial check-in verification of required identification.
Assist new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and stock the sales floor during downtime.
Educate customers about cannabis properties and help select genetics suited to their desired effects, ailments, or requests.
Fill online orders efficiently while keeping the customer experience in mind.
Handle customer complaints professionally and escalate them to management when needed.
Maintain knowledge of products, brands, and strains, and keep up with cannabis trends.
Use and maintain the point-of-sale system accurately.
Follow cash-handling policies and perform daily cash management and compliance reporting responsibilities.
Assist with product intake, inventory counts, and regular audits.
Work with management to increase sales and foot traffic.
Support daily compliance with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress codes, and work schedules.