Budtender

C3 Industries•Grand Rapids, MI

8d•Onsite

About The Position

The Sales Associate delivers world-class customer service and drives sales through personalized product recommendations and effective upselling. The role guides customers in understanding, selecting, and purchasing cannabis products that align with their needs and preferences. Strong product knowledge and a proactive sales approach support a positive customer experience and store performance. The position is at the dispensary located at 2321 44th St. The listed operating hours are 9am–9pm. Employees must be willing to work nights, weekends, and some holidays and must obtain and maintain required state licenses based on their work location.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Experience with POS systems and cash-handling practices.
Commitment to regularly achieving Key Performance Indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills, including professional business correspondence.
Ability to pass a background check and be at least 21 years of age.
Willingness to work nights, weekends, and some holidays.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Provide a high level of customer service and prioritize the customer experience.
Meet or exceed individual sales targets and conversion rate goals set by store leadership.
Greet customers and perform initial check-in verification of required identification.
Help new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and stock the sales floor during downtime.
Educate customers about cannabis properties and help select genetics based on desired effects, ailments, or requests.
Fill online orders efficiently while prioritizing customer experience.
Handle customer complaints professionally and escalate them to management when needed.
Maintain knowledge of products, brands, and strains, and keep up with cannabis trends.
Use and maintain the point-of-sale (POS) system accurately.
Follow cash-handling policies and perform daily cash management and compliance reporting.
Assist with product intake, inventory counts, and regular audits.
Work with the management team to increase sales and foot traffic.
Support daily compliance with dispensary policies, including regulations, security and access protocols, inventory tracking, dress codes, and work schedules.