Budtender - Boston

C3 Industries•Boston, MA

1d•Onsite

About The Position

The Sales Associate delivers world-class customer service and drives sales through personalized product recommendations and effective upselling. The role guides customers in understanding, selecting, and purchasing cannabis products suited to their needs and preferences, using product knowledge and a proactive sales approach to support customer satisfaction and store performance. The position is based at one of the listed dispensary locations in Boston, Roxbury, or Dorchester, Massachusetts, and pays $18 per hour. The role includes welcoming and checking in customers, helping new customers with state-required forms, educating customers about cannabis products and genetics, fulfilling online orders, and handling customer concerns. It also supports store operations through stocking, inventory intake and counts, cash handling, point-of-sale use, compliance reporting, and adherence to dispensary policies and regulations. Employees work with store leadership to achieve sales goals and support daily store performance.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Experience with point-of-sale systems and cash-handling practices.
Commitment to regularly reaching key performance indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills and the ability to communicate professionally and in a businesslike manner.
Must be at least 21 years of age and able to pass a background check.
Willingness to work nights, weekends, and some holidays.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Prioritize customer experience and provide the highest level of service.
Meet or exceed individual sales targets and conversion-rate goals using effective sales techniques and an understanding of customer needs.
Greet customers and perform initial verification of required identification.
Assist new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and stock the sales floor during downtime.
Educate customers about cannabis properties and product genetics based on their desired effects, ailments, or requests.
Fill online orders efficiently while prioritizing customer experience.
Handle customer complaints professionally and escalate them to management when needed.
Maintain knowledge of products, brands, strains, and current cannabis trends.
Use and maintain the point-of-sale system accurately.
Follow cash-handling policies and complete daily cash management responsibilities and compliance reporting.
Assist with product intake, inventory counts, and regular audits.
Work with management to increase sales and foot traffic.
Support compliance with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress codes, and work schedules.