Budtender (Part Time)

RISE is seeking a friendly and upbeat Patient Care Specialist to engage with customers in a retail environment. The ideal candidate will have excellent customer service skills and be knowledgeable about the company's menu and products. Responsibilities include assisting patients, recommending appropriate products, maintaining the sales floor, and staying up-to-date with product knowledge. The Patient Care Specialist will also play a role in patient education and ensure compliance with regulations. Previous customer service experience and familiarity with POS systems are preferred qualifications.

• Assist patients in a customer-facing, intimate retail environment
• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
• Ensure sales floor is properly stocked and presence of the store is well maintained
• Own responsibility for remaining up-to-date with product knowledge
• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
• Complete duties assigned during scheduled shift including:
• Correct cash handling and discount application
• Verification of proper paperwork, documentation and ID for patients
• Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
• Maintenance of hard copy files (when required)
• Assist in verifying order deliveries for accuracy
• Security measures and safety compliance
• Maintain visitor log
• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
• Promote a work environment that is positive, communicative, patient-oriented, and compliant

• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• High school diploma, or equivalent
• Consistent demonstration of excellent customer service skills
• Previous experience with POS systems
• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!
• Ability to listen well and effectively communicate, both verbally and in writing

• Positive work environment
• Communicative work environment
• Patient-oriented work environment
• Compliance with regulations
• Excellent customer service skills
• Previous experience with POS systems
• Opportunity to continuously learn about cannabis and related topics
• Ability to effectively communicate with various audiences
• Ability to use standard office equipment and software
• Understanding of applicable laws and regulations
• Opportunity to work in varying weather conditions
• Opportunity to perform retail operations outside via curbside service
• Opportunity to remove trash or perform other outdoor tasks