Brow Waxing Expert

Ulta Beauty, Inc.•Fayetteville, AR

2d•Onsite

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert, represents the Benefit brand at Ulta Beauty and maximizes sales by determining guests’ needs, assisting with merchandise selection and purchases, and performing short beauty services. The role supports the Experience Manager by focusing on service and retail sales, guest service, in-store events, operating procedures, and compliance. An active esthetics or cosmetology license is required where state law requires it. The position also requires strong guest service and the ability to learn and communicate product knowledge. The role includes meeting brand and store sales and service goals, building guest relationships and a Benefit services clientele, delivering eyebrow and facial services, and participating in brand and Ulta Beauty training. The Brow Waxing Expert maintains the Brow Bar and assigned areas, follows safety and sanitation requirements, supports merchandising and store operations, and protects company assets. The schedule is flexible and may include days, evenings, weekends, and holidays.

Requirements

High school diploma is preferred.
Cosmetology or esthetics license where required by state law.
Proficiency with equipment needed to perform technical work.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the stated physical demands, including continuous mobility and lifting or moving items up to 25 lbs.

Nice To Haves

Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel performance, and retail shrink.
Greet and engage guests, personalize service to their needs, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Perform Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with company policies and procedures.
Book initial services, return services, and events using the appointment book or system.
Meet average sales per labor hour and sales-to-service ratio goals.
Stay informed about industry trends, products, and services and learn their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and internal and external guests.
Participate in Benefit and Ulta Beauty training, training parties, team meetings, and brand and category education.
Build and maintain strong customer relationships and an active clientele portfolio for Benefit services.
Maintain relationships with Benefit brand partners by attending required trainings and executing in-store events and promotions.
Partner with Prestige consultants and salon professionals to promote teamwork and customer service.
Share information about the guest loyalty program, credit, and the Ulta Beauty app with guests.
Collaborate with store managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, standards, safety and sanitation practices, and applicable state board guidelines.
Follow the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Replenish, sign, and face the Brow Bar area; maintain testers according to hygiene standards and maintain any additional assigned area.
Communicate supply needs to store management and brand representatives in a timely manner.
Maintain cleanliness and operational standards for the Brow Bar and any additional assigned areas, which may include the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using brand and company technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.
Attend brand-sponsored trainings.