Brow Waxing Expert

Ulta Beauty, Inc.•Asheville, NC

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert, represents the Benefit brand and Ulta Beauty to guests. The role focuses on maximizing Benefit sales by understanding guests’ needs, helping them select and purchase merchandise, and performing short services such as eyebrow and facial waxing and tinting. The Expert supports the Experience Manager through sales and service performance, guest service, and compliance with operating procedures and standards. An active esthetics or cosmetology license is required where mandated by law. The position includes providing personalized guest service, recommending products and services, maintaining a clientele and booking appointments, and participating in brand and company training and in-store events. It also involves keeping the Brow Bar and other assigned areas guest-ready, following safety and sanitation standards, and completing operational tasks such as replenishment, merchandising, inventory, and shipment processing.

Requirements

Cosmetology or esthetics license where required by state law.
Proficiency with equipment needed to perform technical work.
Competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service to their needs, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Perform Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with company policies and procedures.
Book initial and return appointments and event appointments using the appointment book or system.
Meet average sales per labor hour and sales-to-service ratio goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Participate in Benefit and Ulta Beauty training, team meetings, training parties, and brand and category education.
Build and maintain customer relationships and an active clientele portfolio for Benefit services.
Maintain relationships with Benefit brand partners through required training and execution of in-store events and promotions.
Partner with Prestige consultants and salon professionals to promote teamwork and customer service.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests on the salesfloor.
Collaborate with managers and associates throughout the store to help grow the business.
Follow Ulta Beauty policies, procedures, standards, safety and sanitation requirements, and applicable state board guidelines.
Follow the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Keep the Brow Bar and assigned areas replenished, signed, faced, and clean; maintain testers in accordance with hygiene standards.
Communicate supply needs to store management and brand representatives in a timely manner.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using brand and company technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.