Brow Waxing Expert

Ulta Beauty, Inc.•Rogers, AR

1d•Onsite

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert, supports Ulta Beauty’s Benefit brand by engaging guests, identifying their needs, helping them select and purchase merchandise, and performing short beauty services. The role represents the Benefit brand’s image, products, and culture while supporting the Experience Manager through sales and service performance, guest service, and adherence to operating procedures and compliance standards. An active esthetics or cosmetology license is required where mandated by law. The role delivers guest experiences and sales through personalized recommendations, product demonstrations, makeup applications, skincare analysis, and Brow Bar services. It also builds guest relationships and a clientele portfolio, supports in-store events and brand training, collaborates with store teams, and maintains the Brow Bar and assigned areas in accordance with Ulta Beauty and Benefit standards. The position requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as attendance at brand-sponsored trainings.

Requirements

High school diploma is preferred.
Cosmetology or esthetics license where required by state law.
Proficiency with equipment needed to perform technical work.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Perform Brow Bar services such as eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, following company policies and procedures.
Use the appointment book or system to schedule initial services, return services, and events.
Meet average sales per labor hour and sales-to-service ratio goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Participate in ongoing Benefit and Ulta Beauty training, team meetings, and brand and category education.
Build and maintain customer relationships and an active clientele portfolio for Benefit services.
Maintain relationships with Benefit brand partners through required training and in-store events and promotions.
Partner with Prestige consultants and salon professionals to support teamwork and customer service.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, standards, safety and sanitation practices, hygiene procedures, and applicable state board guidelines.
Follow the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Keep the Brow Bar and assigned areas replenished, signed, faced, and guest-ready; maintain testers in accordance with hygiene standards.
Communicate supply needs to store management and brand representatives in a timely manner.
Maintain cleanliness and operational standards for the Brow Bar and any additional assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using brand and company technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.