Brokerage Agent, Imports

Expeditors•Laredo, TX

About The Position

The Brokerage Agent, Imports, executes operational work accurately and efficiently by applying technical expertise and providing excellent customer service. The role supports Expeditors’ vision and mission by monitoring operational performance and productivity metrics, maintaining compliance, and delivering on customer requirements. Responsibilities include processing shipments and in-bond transactions, communicating with carriers and other interested parties, completing customer billing, keeping customer legal documents updated, and using company systems and tools correctly. The agent also participates in huddle meetings, handles email promptly and professionally, escalates issues when needed, and contributes to a collaborative work environment. The role includes completing required training and pursuing personal development goals. The position follows a Tuesday–Saturday weekend shift schedule.

Requirements

Bachelor’s degree in foreign trade, or equivalent combination of education and experience.
Fluency in English and Spanish.
Good interpersonal and written and oral communication skills.
Ability to develop and maintain professional relationships with clients, service providers, and employees.
Time-management skills and attention to detail.
Self-driven personality.
Good computer skills and ability to learn new programs and tools, including Microsoft Office applications.

Nice To Haves

Experience in U.S. customs brokerage.
Hands-on knowledge of customs clearance functions.

Responsibilities

Monitor operational effectiveness and productivity metrics, including audit results, processing timelines, accuracy, and trade compliance.
Exemplify and teach the company’s culture, mission, and goals, and follow its 10 Critical Success Factors.
Build healthy cross-functional relationships and promote team spirit and cohesiveness.
Complete 52 hours of training per year, as well as other required training, and pursue personal development goals.
Comply with company controls, policies, procedures, and applicable customer requirements and standard operating procedures.
Use Expeditors systems and tools properly and meet KPI standards in accordance with company procedures.
Process shipments accurately and on time, using appropriate codes, trace types, and events.
Record timely events on in-bond transactions and communicate proactively with carriers and interested parties.
Contribute to operational effectiveness by meeting applicable District Excellence metrics.
Bill customers accurately and on time, process files correctly, and work to prevent monetary losses while complying with the credit policy.
Ensure customer legal documents are up to date.
Participate actively in huddle meetings and handle emails promptly and professionally.
Escalate issues to the Lead, Supervisor, or Operations Manager as needed.
Notify the Branch Health and Safety representative immediately about unsafe conditions, incidents, or accidents that could put employees at risk.