Brokerage Agent, FTZ

Expeditors•Laredo, TX

About The Position

The Brokerage FTZ Agent supports flawless operational performance, productivity, technical expertise, customer service, and efficiency. The role supports the company’s vision and mission by delivering on commitments to employees and customers. The position handles FTZ operations, including processing FTZ requests and in-bond clearances according to Operational Process Standards, reviewing FTZ reports for accuracy, meeting KPI and District Excellence metrics, and maintaining compliance with customer requirements and regulations. The agent uses company systems and tools, follows customer SOPs, handles emails promptly and professionally, keeps customer legal documents updated, and contributes to process and service improvements. The role also supports financial controls by ensuring files are billed accurately and on time and by working to prevent monetary losses. It requires adherence to internal controls, company policies, and compliance requirements, as well as reporting unsafe conditions or incidents. The agent is expected to contribute to a positive team environment, pursue ongoing training and self-development, and escalate issues to the appropriate supervisor, manager, or specialist.

Requirements

Two years of experience in import brokerage.
Experience interacting with government agencies.
Good understanding of 19 CFR (Parts 1–199) and the HTSUSA.
Project management skills.
Problem-solving and analytical skills.
Customer-satisfaction orientation.
Interpersonal and communication skills, including the ability to communicate at all levels.
Ability to complete work within standard procedures, guidelines, and office policies.
Self-driven personality and good business sense.
Strong computer skills, including knowledge of Microsoft Office applications.
Fluency in English and Spanish.
Commitment to exemplifying the company’s culture.

Nice To Haves

Bachelor’s degree in Business Administration or a related field.
Knowledge of FTZ operations.

Responsibilities

Exemplify and teach the company’s culture, mission, and goals, and follow the 10 Critical Success Factors.
Build healthy cross-functional relationships, promote team spirit, and contribute to a cohesive department work environment.
Complete 52 hours of training per year and other required training on time; pursue self-development and personal development goals.
Use company resources appropriately and escalate issues to the appropriate supervisor, manager, or specialist.
Follow updated customer SOPs and properly use company systems and tools.
Handle emails promptly, within one hour, and professionally.
Maintain compliance with customer requirements and stay current on regulatory developments and changes.
Meet KPI standards and applicable District Excellence metrics in accordance with company procedures.
Ensure customer legal documents are updated.
Process FTZ requests and in-bond clearances according to Operational Process Standards.
Review FTZ-related reports and ensure their accuracy; escalate issues as needed.
Participate in optimizing systems, tools, and processes and in continuously improving efficiency, productivity, and service quality.
Comply with company policies, including the credit policy, and ensure files are processed and billed accurately and on time.
Work to prevent monetary losses and adhere to internal controls and compliance requirements.
Promote integrity and compliance with company policies and regulations.
Immediately report unsafe conditions or incidents to the Branch Health and Safety representative.