Brokerage Agent, FTZ

Expeditors•Laredo, TX

About The Position

The Brokerage FTZ Agent supports the company’s vision and mission by delivering accurate, efficient FTZ operations, strong technical performance, and excellent customer service. The role is responsible for processing FTZ requests and in-bond clearances in accordance with Operational Process Standards, customer procedures, applicable regulations, and company policies. It also supports operational efficiency, compliance, financial accuracy, security, and a collaborative work environment. The agent is expected to uphold and teach the company’s culture and goals, complete required training and personal-development activities, use company resources and systems appropriately, and escalate issues to supervisors, managers, or relevant specialist teams. The position includes reviewing FTZ reports, maintaining customer legal documents, meeting KPI and district excellence standards, handling customer emails within one hour, and ensuring files are billed accurately and on time. The stated work schedule is Monday through Friday, 9 a.m. to 6 p.m.

Requirements

Two years of experience in import brokerage.
Experience interacting with government agencies.
Project management skills.
Problem-solving and analytical skills.
Customer-satisfaction orientation.
Good understanding of 19 CFR (Parts 1–199) and the HTSUSA.
Interpersonal and communication skills, including the ability to communicate at all levels.
Ability to complete work within standard procedures, guidelines, and office policies.
Self-driven personality and good business sense.
Strong computer skills, including knowledge of Microsoft Office applications.
Fluency in English and Spanish.
Commitment to exemplifying the company’s culture at all times.

Nice To Haves

Bachelor’s degree in Business Administration or a related field (preferred).
Knowledge of FTZ operations (preferred).

Responsibilities

Exemplify and teach the company’s culture, mission, and goals, and follow the 10 Critical Success Factors.
Contribute to healthy cross-functional relationships, team spirit, and a cohesive work environment.
Complete 52 hours of training per year and complete required training on time.
Own self-development by preparing, following up on, and executing personal development goals.
Use company resources correctly and escalate issues to the appropriate supervisor, manager, or specialist team.
Follow current customer SOPs and properly use company systems and tools.
Handle all emails promptly, within one hour, and professionally.
Maintain compliance with customer requirements and stay current on regulatory developments and changes.
Meet KPI standards and applicable District Excellence metrics.
Keep customers’ legal documents updated.
Support operational effectiveness and continuously improve systems, tools, processes, efficiency, productivity, and service quality.
Process FTZ requests and in-bond clearances according to Operational Process Standards.
Review FTZ-related reports and ensure their accuracy.
Comply with company policies, including the credit policy.
Ensure processed files are billed correctly and on time, and work to prevent monetary losses.
Understand and follow internal controls and promote integrity and compliance with company policies and regulations.
Immediately report unsafe conditions or incidents to the Branch Health and Safety representative.