Brokerage Agent, Imports

Expeditors•Laredo, TX

About The Position

The Brokerage Agent, Imports, executes operational performance and productivity by applying technical expertise and providing excellent customer service. The role supports Expeditors’ vision and mission and is responsible for accurate, timely shipment processing, customs brokerage activities, customer billing, compliance, and communication with customers, carriers, and other interested parties. The agent monitors operational metrics and timeliness targets, including transaction processing deadlines, audit results, trade compliance, and follow-up actions. The role also contributes to a healthy cross-functional work environment, completes required training and personal development activities, follows company procedures and customer SOPs, and escalates issues as needed. The position includes finance responsibilities such as complying with credit policies, processing and billing files correctly, and preventing monetary losses. It also requires promptly reporting unsafe conditions, incidents, or accidents to the Branch’s Health and Safety representative. The stated schedule is Tuesday through Saturday.

Requirements

Bachelor’s degree in foreign trade, or equivalent combination of education and experience; the degree is preferred.
Customer satisfaction orientation.
Good interpersonal and written and oral communication skills.
Ability to develop and maintain professional relationships with clients, service providers, and employees.
Time management skills and attention to detail.
Self-driven personality.
Good computer skills and ability to learn new programs and tools, including Microsoft Office applications.
Fluency in English and Spanish.

Nice To Haves

Experience in U.S. Customs Brokerage.
Hands-on knowledge of customs clearance functions.
Bachelor’s degree in foreign trade.

Responsibilities

Monitor operational effectiveness and key performance metrics, including audit results, transaction timeliness, compliance, and required follow-ups.
Exemplify and teach the company’s culture, mission, and goals, and follow the 10 Critical Success Factors.
Build healthy cross-functional relationships and promote team spirit and cohesiveness.
Complete 52 hours of training per year and other required training; own and execute personal development goals.
Comply with company controls, policies, and procedures, including the credit policy.
Use Expeditors systems and tools properly.
Maintain compliance with applicable customer requirements and understand and follow customer SOPs.
Meet KPI standards in accordance with company procedures (OPS) and applicable District Excellence metrics.
Process shipments accurately and on time, recording proper codes, trace types, and events.
Record timely events on in-bond transactions.
Communicate proactively with carriers and interested parties.
Complete accurate and timely customer billing, process files correctly, and work to prevent monetary losses.
Ensure customer legal documents are up to date.
Participate actively in huddle meetings and handle emails in a timely, professional manner.
Escalate issues to the Lead, Supervisor, or Operations Manager as needed.
Immediately notify the Branch’s Health and Safety representative of unsafe conditions, incidents, or accidents that could put employees at risk.