Brokerage Agent, Imports

Expeditors•Laredo, TX

About The Position

The Brokerage Agent executes operational work accurately and efficiently, applying technical expertise and providing excellent customer service in support of the company’s vision and mission. The role focuses on customs brokerage import operations, compliance, timely shipment processing, customer communication, and accurate billing. The agent monitors operational performance metrics and follows company procedures, customer requirements, and controls. The position also contributes to a healthy, collaborative work environment, completes required training and development activities, and promptly escalates operational or safety concerns.

Requirements

Bachelor’s degree in foreign trade, or equivalent combination of education and experience (preferred).
Customer-satisfaction orientation.
Good interpersonal and written and oral communication skills.
Ability to develop and maintain professional relationships with clients, service providers, and employees.
Time-management skills and attention to detail.
Self-driven personality.
Good computer skills and ability to learn new programs and tools, including Microsoft Office applications.
Fluency in English and Spanish.

Nice To Haves

Experience in U.S. Customs Brokerage.
Hands-on knowledge of customs clearance functions.
Bachelor’s degree in foreign trade.

Responsibilities

Monitor operational metrics and meet the stated targets for audit results, processing timelines, accuracy, supporting documentation, census actions, and trade compliance.
Follow company culture, mission, goals, and the 10 Critical Success Factors; contribute to cross-functional relationships, teamwork, and a cohesive work environment.
Complete required training, including 52 hours per year, and pursue personal development goals.
Comply with company controls, policies, procedures, and credit policy.
Use Expeditors systems and tools properly.
Meet applicable customer requirements and follow customer Standard Operating Procedures (SOPs).
Meet operational KPI standards and company procedures.
Process shipments accurately and on time, using proper codes, trace types, and events; ensure timely events on in-bond transactions.
Communicate proactively with carriers and interested parties.
Support operational effectiveness by complying with applicable District Excellence metrics.
Complete accurate and timely customer billing, process files correctly, and help prevent monetary losses.
Ensure customer legal documents are up to date.
Participate actively in huddle meetings and handle emails promptly and professionally.
Escalate issues to the Lead, Supervisor, or Operations Manager as needed.
Immediately notify the Branch Health and Safety representative of unsafe conditions, incidents, or accidents that could put employees at risk.