Brokerage Agent, Imports

Expeditors•Laredo, TX

12d

About The Position

The Brokerage Agent, Imports, executes operational activities for import brokerage, with a focus on flawless performance, productivity, technical expertise, customer service, and efficiency. The role supports Expeditors’ vision and mission by delivering reliable service to customers and complying with company procedures and customs regulations. The agent monitors operational metrics and timelines, completes required training and certifications, manages customer communications, and processes customs entries, in-bond transactions, and FTZ admissions. The role requires accurate file logging and billing, timely handling of exceptions and shipment holds, adherence to customer SOPs, and appropriate escalation of issues. The agent also contributes to employee development, team effectiveness, regulatory compliance, security, health and safety, and prevention of financial losses.

Requirements

Hands-on knowledge of customs clearance functions.
Ability to complete work within standard procedures, guidelines, and office policies.
Customer-satisfaction orientation and attention to detail.
Effective interpersonal and written and oral communication skills, with the ability to communicate at all levels.
Ability to develop and maintain professional relationships with clients, service providers, and employees.
Self-driven approach and strong organizational and time-management skills.
Good computer skills and ability to learn new programs and tools, including Microsoft Office applications.
Fluency in English and Spanish.
Commitment to exemplifying the company culture.

Nice To Haves

Experience in U.S. Customs brokerage.
Bachelor’s degree in Import/Export, International Trade, or equivalent.

Responsibilities

Monitor employee satisfaction and operational efficiency metrics, including required processing timelines and compliance standards.
Complete annual, mandatory, and product-related training, and obtain required certifications on schedule.
Participate in scheduled one-to-ones and employee performance evaluations, and maintain and act on a personal development plan.
Perform consistently according to District Excellence expectations and operational standards.
Communicate proactively and professionally with customers, carriers, interested parties, and internal teams; respond to customer requests promptly and notify customers of potential service delays.
Follow Border Brokerage Operational Process Standards, company policies, controls, and procedures.
Maintain compliance for customs entries, in-bonds, and FTZ admissions under Customs and Partner Government Agency laws and regulations.
Document customer expectations accurately in SOPs and work with the Team Lead and Supervisor to keep SOPs current.
Keep current with product training and regulatory developments and changes.
Log files correctly and promptly using appropriate codes, trace types, and events, including exceptions.
Address exceptions and shipment holds promptly and escalate concerns about customer instructions, regulations, or operational issues.
Use Expeditors systems and tools appropriately, and report system failures promptly, escalating them until resolved.
Identify and report opportunities for automation that could improve compliance and productivity.
Participate in team, department, and branch meetings and contribute to healthy cross-functional relationships and team cohesion.
Ensure customer legal documents are updated before entry processing and communicate needed updates to the Team Lead and Supervisor.
Report unsafe conditions or incidents to the Branch Health and Safety representative immediately.
Comply with finance and credit policies, bill processed entries accurately and promptly, and update CFIT notes with exceptions.
Understand accounting processes and reports and help prevent monetary losses.